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IT Support Specialist
Akamai Technologies. Deliver omnichannel IT support through in-person, chat, ticket, and phone channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering omnichannel IT support and diagnosing technical issues while providing exceptional customer service. Capable of executing IT planning and service delivery strategies effectively.
Highest-signal resume keywords
Omnichannel IT SupportTechnical Issue DiagnosisCustomer-Focused ServiceIT Planning and DocumentationInterpersonal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingService Delivery PlanningInventory ManagementProcess DocumentationFunctional Solutions Design
Soft Skills
ResourcefulnessAdaptabilitySound JudgmentEffective NegotiationTime Management
Certifications & Qualifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Engineering
Industry Keywords
Technical SupportService Quality ImprovementCustomer EngagementProblem SolvingWorkspace Efficiency
About the role
Key responsibilities & impact- Deliver omnichannel IT support through in-person, chat, ticket, and phone channels
- Diagnose and resolve technical issues for Akamai's internal teams globally
- Serve as a key escalation point for technical support
- Partner with Senior Specialists and Analysts to design and deliver complete technical and functional solutions
- Support peers and provide real-time feedback to improve service quality
- Locate accurate information and solve problems without complete upfront knowledge
- Manage inventory accurately and securely
- Deliver new IT services through process, procedure, documentation, and service delivery planning
- Execute IT planning, documentation, training, and overall service strategy
Requirements
What you’ll need- High school / Bachelor's Degree in Computer Science, Engineering, another related field or its equivalent
- Ability to deliver exceptional, customer-focused service
- Ability to troubleshoot difficult and stressful technical challenges under pressure
- Resourcefulness, adaptability, sound judgment, and effective negotiation abilities
- Exceptional interpersonal and communication skills for engaging with diverse customers
- Excellent time management skills
- Ability to maintain a clean, safe, and efficient workspace
Benefits
Comp & perks- Benefits supporting health, well-being, finances, and life beyond work
- FlexBase flexible workplace arrangements: work at home, in an office, or a combination of both