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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in security services and customer engagement, with a strong focus on implementing innovative solutions and improving service quality. Possesses a solid understanding of internet protocols and project management concepts to effectively support client needs.
Highest-signal resume keywords
5 Years Relevant ExperienceBachelor's DegreeCyber Security CredentialsInternet Protocols (TCP/IP, HTTP, DNS, TLS/SSL)Customer-Facing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Internet ProtocolsProject Management ConceptsWeb Development ImplementationIT Systems KnowledgeSecurity Practices
Soft Skills
Customer Success FocusCollaborative TeamworkConsultative Engagement
Tools & Technologies
Akamai Security ProductsCDN Knowledge
Certifications & Qualifications
Security+SSCPGSEC
Industry Keywords
Cyber SecurityGovernment ClearanceSolution DeliveryMethodology Improvement
Tech Stack
Tools & technologiesCyber SecurityDNSTCP/IP
About the role
Key responsibilities & impact- Serve as the main contact for security services
- Ensure seamless integration and support for customers
- Provide expert guidance on security services
- Implement innovative solutions that help customers utilize Akamai's security products effectively
- Collaborate with cross-disciplinary teams to understand customer use cases and tune solutions to client needs
- Partner with internal sales teams to understand customer business needs and ensure customer success
- Participate in internal projects contributing to best practices
- Improve methodology, efficiency, and quality of solution delivery
- Participate in training and projects that improve methodology and service quality
Requirements
What you’ll need- 5 years of relevant experience
- Bachelor's Degree in a related field
- Ability to obtain and maintain a Canadian government clearance
- Experience with internet protocols such as TCP/IP, HTTP, DNS, and TLS/SSL
- Knowledge of how CDNs work
- Relevant customer-facing experience within a consultative environment
- Achieved or interested in obtaining cyber security credentials such as Security+, SSCP, GSEC or others
- Knowledge of project management concepts and techniques
- Knowledge of implementation concepts involving web development, IT systems, or security practice
Benefits
Comp & perks- Annual bonus or incentives
- Equity awards
- Employee Stock Purchase Plan (ESPP)
- Healthcare
- RRSP
- Company holidays
- Vacation (in the form of PTO)
- Sick time
- Employee assistance program
- Mental wellness support
- Financial wellness support
- Flexible work arrangements: at home, in an office, or a combination of both