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Security Consultant II
Akamai Technologies. Provide end-to-end managed services and proactive and reactive support for global customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success through proactive support and collaboration with cross-disciplinary teams, while leveraging knowledge of network technologies and security solutions to enhance service delivery.
Highest-signal resume keywords
Customer-Facing ExperienceNetwork Technologies UnderstandingTCP/IP, HTTP, DNS, TLS/SSL ExperienceCybersecurity CredentialsTechnical Project Delivery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TechnologiesWeb SecurityMedia-Related TechnologiesTCP/IPHTTPDNSTLS/SSLTechnical Project ManagementSolution DeliveryService Enhancement
Soft Skills
CollaborationCommunicationProblem-SolvingCustomer EngagementProactive Support
Tools & Technologies
Akamai Security SolutionsAkamai Media SolutionsAkamai Performance Solutions
Certifications & Qualifications
Security+SSCPGSEC
Industry Keywords
Information TechnologyCustomer SuccessManaged ServicesIntegration EfficiencyMethodology Improvement
Tech Stack
Tools & technologiesCyber SecurityDNSTCP/IP
About the role
Key responsibilities & impact- Provide end-to-end managed services and proactive and reactive support for global customers
- Serve as the central customer contact and active member of integrated account teams delivering customer success
- Collaborate with cross-disciplinary teams to understand customer use cases and tune solutions to client needs
- Participate in internal projects that contribute to best practices and improve methodology and solution-delivery quality
- Partner with the business to review and ensure integration efficiency, high-quality service, and customer engagement
- Identify service enhancements and potential problems to continuously improve customer-service delivery
- Communicate with internal and external customers and partners to share information and deliverables
- Integrate and maintain Akamai security, media, and performance solutions
- Learn and implement creative solutions to help customers leverage Akamai products
Requirements
What you’ll need- 5 years of relevant experience
- Bachelor's degree in Computer Science, a related field, or equivalent
- Customer-facing experience within the information technology industry
- Advanced English and Spanish (Spanish not mandatory)
- Understanding of network technologies, web security, or media-related technologies, methodologies, and/or architectures
- Experience with TCP/IP, HTTP, DNS, and TLS/SSL
- Experience delivering technical projects and managing multiple priorities
- Cybersecurity credentials such as Security+, SSCP, or GSEC achieved or interest in obtaining them
Benefits
Comp & perks- Health, well-being, finances, and life-beyond-work benefits
- Flexible work arrangement through Akamai's FlexBase program: work at home, in an office, or a combination of both