Senior Technical Account Manager, Microsegmentation

Akamai Technologies

. Act as the dedicated technical resource, assisting customers with platform configuration and use case strategy .

Posted 10/26/2026full-timeRemote • JapanSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Cyber Security with a focus on customer engagement, technical troubleshooting, and operational excellence. Proficient in building relationships and communicating complex technical concepts effectively in both Japanese and English.

Highest-signal resume keywords

Cyber Security ExperienceNetworking Protocol KnowledgeWindows And Linux TroubleshootingFluency In JapaneseExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cyber Security PrinciplesTroubleshootingDeployment ExperienceNetworking ProtocolsKPI Management

Soft Skills

Relationship BuildingCustomer AdvocacyCollaboration

Industry Keywords

Customer Facing RoleOperational ExcellenceNet And Gross RetentionNPSCustomer Health

Tech Stack

Tools & technologies

Cyber SecurityLinux

About the role

Key responsibilities & impact

Act as the dedicated technical resource, assisting customers with platform configuration and use case strategy
Advise on technical challenges and collaborate with Guardicore services and support teams to ensure speedy resolution
Create a complete picture of each customer's environment, processes, and deployment characteristics
Develop success plans aligned with customer objectives, driving customer value and growth
Advocate for customers by coordinating with product, support, and services teams for long-term success
Maintain operational excellence and manage key KPIs including Net and Gross Retention, NPS, and Customer Health

Requirements

What you’ll need

Experience in Cyber Security in a customer facing role
Working knowledge of networking protocols and basic cyber security principles
Troubleshooting and deployment experience with Windows and Linux environments
Proven ability to build relationships across all levels, from CISO to security engineers
Fluency in Japanese, both written and spoken, with ability to communicate technical concepts and instructions to Japanese-speaking clients and colleagues
Proficiency in English, with excellent verbal and written communication skills

Benefits

Comp & perks

Health, well-being, and financial benefits
Flexible work arrangements through Akamai's FlexBase program: work at home, in an office, or a combination of both