Support Delivery Manager

Akamai Technologies

. Own strategic, premium accounts and develop partnerships with customer stakeholders .

Posted 10/14/2026full-timeRemote • CanadaSeniorLead💰 CA$89,300 - CA$160,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success within technical environments, leveraging knowledge of cloud compute, security, and networking to drive process improvements and operational efficiency. Proven ability to build trusted relationships with stakeholders and communicate complex technical concepts effectively.

Highest-signal resume keywords

Account ManagementCloud ComputeData AnalysisSecurity ComplianceTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud InfrastructureApplication HostingNetworkingWAFCloud SecurityDNSHTTPTCP/IPProcess ImprovementPerformance Metrics

Soft Skills

Written CommunicationVerbal CommunicationPresentation SkillsRelationship BuildingProblem Prevention

Tools & Technologies

Akamai SolutionsSecurity Event Management

Industry Keywords

Customer SuccessTechnical EnvironmentStakeholder ManagementService Improvement PlansOperational Efficiency

Tech Stack

Tools & technologies

CloudDNSTCP/IP

About the role

Key responsibilities & impact

Own strategic, premium accounts and develop partnerships with customer stakeholders
Use knowledge of cloud compute, security and delivery products and business processes to meet customer needs
Build data-driven Service Improvement Plans focused on process improvement and operational efficiency
Identify and escalate risks, drive problem prevention and manage customer escalations
Coordinate with Support Services, Professional Services, Engineering and Product teams
Manage performance metrics and trends to mitigate risks before major customer milestones
Influence adoption of best practices
Influence product roadmaps and improvements by advocating business benefits
Serve as a subject matter expert and customer advocate for Akamai solutions
Deliver, support and technically manage Akamai solutions

Requirements

What you’ll need

8 years of relevant experience
Bachelor's degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent
Experience working in account management or customer success in a technical environment such as cloud infrastructure, application hosting, networking, security or modern compute
Experience analyzing data to inform continuous process improvements
Basic understanding of networking, cloud compute, WAF, cloud security, DNS, HTTP and TCP/IP
Proven success building trusted relationships with executive leadership and technical stakeholders
Familiarity with security technology, processes and concepts, security event management or security compliance
Good written, verbal and presentation skills
Ability to communicate complex technical content to varied audiences

Benefits

Comp & perks

Annual bonus or incentives
Equity awards
Employee Stock Purchase Plan (ESPP)
Healthcare
RRSP
Company holidays
Vacation in the form of PTO
Sick time
Employee assistance program
Mental wellness support
Financial wellness support
GROW development program
Mentoring
Internal events such as the APEX Expo
LinkedIn Learning