Technical Project Manager II

. Advocate best practices for customers and internal teams during product implementation .

Posted 10/15/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $100,700 - $181,300 per yearWebsite

Key responsibilities & impact

Advocate best practices for customers and internal teams during product implementation
Provide customer feedback to the Product team
Serve as the central point of contact for customers
Lead the integrated account team delivering customer success
Partner with the business to review and ensure integration efficiency and high-quality service
Keep customers engaged
Identify service enhancements and potential problems
Ensure continuous improvements to customer service delivery quality
Communicate with internal and external customers and partners
Share information and deliverables
Manage customer engagements from pre-sales through integration and performance
Build technical solutions and act as an end-to-end trusted advisor

What you’ll need

5 years of relevant experience
Bachelor's degree in Computer Science, related field, or equivalent
Experience in a customer-facing role within the information technology industry
Experience managing and delivering technical customer projects successfully
Understanding of network, web performance, and application/network security technologies and architectures
Understanding of project management methodologies
Experience managing multiple priorities
Strong communication skills
Ability to build trusting relationships with customers across various levels

Comp & perks