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About the role
Key responsibilities & impact- Greet and assist patients, customers, and visitors in person and over the phone
- Perform patient registration in various systems
- Answer phone calls professionally and courteously
- Collect monies for time-of-service patient responsibility when applicable
- Verify insurance coverage and obtain prior authorization when applicable
- Perform preliminary patient screening, including medical history, before procedures when applicable
- Transport patients to and from exam rooms
- Assist with patient transfers on and off exam tables
- Provide preliminary and post-procedure instructions
- Assist in preparing mobile units for transport
- Maintain a clean and organized work area
- Order supplies and ensure work areas are stocked
- Ensure accuracy of patient records
- Schedule appointments and obtain insurance verification and authorization when applicable
- Prepare medical records for physicians, patients, and customers
- Document patient visits accurately in electronic systems and written documents
- Assist clinical staff with documentation and image delivery
- Perform duties within HIPAA regulations
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent experience required
- For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire
- For Fixed Radiology, CPR Certification is a plus
- As applicable, valid state driver's license required
- Ability to work at several locations required
- Strong customer service skills
- Organizational and multi-tasking skills
- Basic knowledge of computer applications and programs
- Local travel may be required to support multiple sites
- The COVID-19 vaccination is/may be a condition of employment
- Successful completion of a pre-employment background check and drug screen required
- Six months customer service or related experience and/or training preferred
- Knowledge of medical terminology is a plus
- Bilingual in Spanish is a plus
Benefits
Comp & perks- Competitive compensation
- Flexible scheduling
- Cross training opportunities
- Medical, dental, and vision insurance
- HSA accounts with employer contributions
- 401(k) eligibility with employer match
- Paid holidays
- Defined PTO and sick time programs