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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while performing patient registration, scheduling appointments, and maintaining accurate patient records. Familiarity with HIPAA regulations and basic medical terminology enhances the ability to assist clinical staff effectively.
Highest-signal resume keywords
Customer Service SkillsPatient RegistrationHIPAA ComplianceCPR CertificationMedical Terminology Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient ScreeningInsurance VerificationDocumentation AccuracyMulti-TaskingBasic Computer Applications Knowledge
Soft Skills
Organizational SkillsCommunication Skills
Certifications & Qualifications
CPR CertificationValid State Driver's License
Industry Keywords
Patient TransportMobile Units PreparationCOVID-19 Vaccination RequirementPre-Employment Background CheckDrug Screen
About the role
Key responsibilities & impact- Greet and assist patients, customers, and visitors in person and over the phone.
- Perform patient registration in various systems.
- Answer phone calls professionally and courteously.
- Collect monies for time-of-service patient responsibility as applicable.
- Verify insurance coverage and obtain prior authorization as applicable.
- Perform preliminary patient screening, including medical history, prior to procedures.
- Transport patients to and from exam rooms.
- Assist with patient transfers on and off exam tables.
- Provide preliminary and post-procedure instructions.
- Assist in preparing mobile units for transport.
- Maintain clean and organized work areas.
- Order supplies and ensure work areas are stocked.
- Ensure accuracy of patient records and documentation.
- Schedule appointments and obtain insurance verification and/or authorization.
- Prepare medical records for physicians, patients, and customers.
- Assist clinical staff with documentation and image delivery.
- Perform duties within HIPAA regulations and other duties as assigned.
Requirements
What you’ll need- High School Diploma or equivalent experience required.
- For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
- For Fixed Radiology, CPR Certification is a plus.
- As applicable, valid state driver's license required.
- Ability to work at several locations required.
- Strong customer service skills.
- Organizational and multi-tasking skills.
- Basic knowledge of computer applications and programs.
- Local travel may be required to support multiple sites.
- The COVID-19 vaccination is/may be a condition of employment.
- All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
- Six months customer service or related experience and/or training (preferred).
- Knowledge of medical terminology is a plus.
- Bilingual in Spanish is a plus.
- Must perform all duties within HIPAA regulations.
Benefits
Comp & perks- Competitive compensation
- Flexible scheduling
- Cross training opportunities
- Medical, dental, and vision insurance
- HSA accounts with employer contributions
- 401(k) eligibility with employer match
- Paid holidays
- Defined PTO and sick time programs