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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and organizational skills while performing patient registration, scheduling appointments, and maintaining accurate documentation in compliance with HIPAA regulations. Capable of assisting clinical staff and managing multiple tasks in a fast-paced healthcare environment.
Highest-signal resume keywords
Customer Service SkillsPatient RegistrationHIPAA ComplianceMedical Terminology KnowledgeCPR Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient ScreeningInsurance VerificationElectronic DocumentationMulti-TaskingBasic Computer Applications
Soft Skills
Organizational SkillsCommunication Skills
Certifications & Qualifications
CPR CertificationValid State Driver's License
Industry Keywords
Patient AssistanceMobile Units PreparationCOVID-19 VaccinationBackground CheckDrug Screen
About the role
Key responsibilities & impact- Greet and assist patients, customers, and visitors in person and over the phone
- Perform patient registration in various systems
- Answer phone calls professionally and courteously
- Collect monies for time-of-service patient responsibility as needed
- Verify insurance coverage and obtain prior authorization as needed
- Perform preliminary patient screening, including medical history, before procedures as needed
- Transport patients to and from exam rooms
- Assist with patient transfers on and off exam tables
- Provide preliminary and post-procedure instructions
- Assist in preparing mobile units for transport
- Maintain a clean and organized work area
- Order supplies and ensure work areas are properly stocked
- Schedule appointments and obtain insurance verification and/or authorization
- Prepare medical records for physicians, patients, and customers
- Ensure accurate documentation of patient visits in electronic systems and written documents
- Assist clinical staff with documentation and image delivery
- Perform all duties within HIPAA regulations
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent experience required
- For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire
- For Fixed Radiology, CPR Certification is a plus
- As applicable, valid state driver's license required
- Ability to work at several locations required
- Strong customer service skills
- Organizational and multi-tasking skills
- Basic knowledge of computer applications and programs
- Local travel may be required to support multiple sites
- The COVID-19 vaccination is/may be a condition of employment
- Successful completion of a pre-employment background check and drug screen required
- Six months customer service or related experience and/or training preferred
- Knowledge of medical terminology is a plus
- Bilingual in Spanish is a plus
Benefits
Comp & perks- Competitive compensation
- Flexible scheduling
- Cross training opportunities
- Medical, dental, and vision insurance
- HSA accounts with employer contributions
- 401(k) eligibility with employer match
- Paid holidays
- Defined PTO and sick time programs