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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical training and complaint management within the paint industry, with strong communication and organizational skills to effectively engage diverse audiences and resolve inquiries.
Highest-signal resume keywords
Technical Training ManagementComplaint Handling ProcessPaint Industry KnowledgeDynamic Presentation SkillsCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Qualification in Building ConstructionTechnical Qualification in Interior DesignTechnical Qualification in ChemistryIntermediate Technical KnowledgePaint Handling and ApplicationTechnical Report PreparationArea Measurement and AnalysisLead GenerationNegotiationScheduling
Soft Skills
Strong Writing SkillsReading ComprehensionCommunicationCollaborationTeamworkProactivityAgilitySense of UrgencyResults-Oriented MindsetOrganization
Tools & Technologies
PowerPointExcelInternet
Industry Keywords
Paint IndustryCustomer Service CenterTechnical InquiriesDemonstrationsPromotional GiftsEvent ManagementConsumer InteractionTechnical SpecificationsTraining ActivitiesRegional Support
About the role
Key responsibilities & impact- Serve as the technical reference for the Paraná and Santa Catarina region
- Deliver in-person theoretical and practical or virtual training sessions for painters, counter staff, and other audiences
- Respond remotely or in person to technical inquiries received through the Customer Service Center, including complaint support, technical specifications, demonstrations, and on-site interventions
- Support the prospecting and execution of major events for painters and other target audiences nationwide
- Manage the complete complaint-handling process: receive and analyze inquiries, contact consumers, investigate, decide whether on-site visits are required, resolve the case, collect evidence, and close the inquiry
- Meet the Customer Service Center response deadline of up to 20 days, ideally within 14 days
- Prepare technical reports for cases involving differences of opinion between the consumer and AkzoNobel and submit them to the coordinator for validation
- Manage the technical specification process, including area measurement, analysis of the best solution, and preparation of a technical report for the coordinator’s review
- Manage the technical training process, including lead generation, negotiation, scheduling, delivery, and reimbursement requests
- Plan resources for training activities in the region
- Manage and distribute promotional gifts in accordance with the strategy aligned with the coordinator
- Provide regional support for major events for painters and other audiences under the coordinator’s guidance
Requirements
What you’ll need- Completed high school education – Required
- Technical qualification in Building Construction, Interior Design, or Chemistry is an advantage
- Bachelor’s degree in Business, Marketing, Chemistry, or Engineering is preferred
- Intermediate technical knowledge: at least 4 years of experience in the paint industry in technical roles or positions involving direct contact with products in marketing or sales
- Knowledge of paint handling and application in medium-sized areas (demonstrations)
- Computer skills: PowerPoint, Excel, and Internet
- Strong writing and reading comprehension skills
- Communication and collaboration with other teams
- Dynamic presentation skills for conveying ideas and engaging with audiences
- Teamwork
- Proactivity, agility, and a sense of urgency, with a results-oriented mindset
- Organization
- Must reside in Paraná (PR)
Benefits
Comp & perks- All qualified candidates will be considered without distinction based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability