Client Account Manager II – SMB

Alaska Communications

. Retain and grow the existing SMB customer base .

Posted 11/7/2026full-timeAnchorage • Alaska • United StatesJuniorMid-Level💰 $60,123 - $75,793 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales acumen with a focus on B2B environments, leveraging relationship-building skills to drive customer satisfaction and revenue growth. Proficient in utilizing technology solutions to meet customer needs and enhance business outcomes.

Highest-signal resume keywords

B2B Sales ExperienceSales ForecastingCustomer Relationship ManagementMicrosoft Office ProficiencyTelecommunications Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales DocumentationAccount ReviewsSales Goal AchievementFinancial AnalysisTechnology Solutions Introduction

Soft Skills

Professional CommunicationRelationship BuildingCustomer Needs AssessmentCollaborationProblem Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

Valid Driver's License

Industry Keywords

SMB Customer BaseSales GoalsCustomer AcquisitionAccount ManagementTelecommunications

About the role

Key responsibilities & impact

Retain and grow the existing SMB customer base
Act as a business partner to existing customers and drive increased sales and revenue
Demonstrate the value of Alaska Communications products and services
Introduce end-to-end technology solutions to address customers’ current and future business needs
Meet or exceed sales goals by assessing customer needs, identifying solutions, and closing sales
Conduct face-to-face customer visits to develop relationships and expand revenue sources
Spend at least 60% of the work week off-site with customers in face-to-face meetings and prospecting for new customer acquisition
Perform account reviews to ensure contracts and account information are accurate and identify additional sales opportunities
Prepare sales documentation, activity reports, and forecasts
Work sales leads from the customer call center and website through closing
Maintain ongoing account relationships to ensure positive customer experiences and maximize sales opportunities
Develop collaborative relationships with internal stakeholders and improve processes that enhance customer satisfaction or company profitability
Perform other assigned duties and complete unspecified projects

Requirements

What you’ll need

Bachelor’s degree in business administration, marketing, information technology or other closely related fields; alternate education and training may be substituted for the degree requirement on a year-for-year basis
Two (2) years of sales experience
One (1) year of B2B sales experience in a quota-carrying sales environment preferred
Telecommunications or information technology experience preferred
Demonstrated proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Valid driver’s license required
Ability to quickly learn and use complex systems and applications
Ability to forecast sales accurately and analyze financial information
Professional written, verbal, and aural communication skills
Ability to uncover customer business needs and direct them to ACS solutions
Ability to build relationships with customers and coworkers