AADL Coordinator, Provider Services

Alberta Blue Cross

. Respond to telephone and written inquiries from providers .

Posted 10/27/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in benefits administration and coordination, with strong oral communication and problem-solving skills. Capable of working independently and collaboratively while ensuring compliance with Alberta Aids to Daily Living policies.

Highest-signal resume keywords

Benefits AdministrationOral CommunicationProblem-SolvingMicrosoft Office SuiteHealth Administration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits AdministrationClaims ProcessingTroubleshootingSystem EntryAdjudication Operations

Soft Skills

Oral CommunicationListening SkillsOrganizational SkillsTeam CollaborationDecision-Making

Tools & Technologies

Microsoft TeamsMicrosoft WordMicrosoft AccessMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Criminal Record Check

Industry Keywords

Alberta Aids to Daily LivingHealth ProgramsInsuranceProvider EducationContractual Agreements

About the role

Key responsibilities & impact

Respond to telephone and written inquiries from providers
Handle inbound and outbound calls in a contact centre environment
Troubleshoot submissions and provide provider education relating to the Alberta Aids to Daily Living program
Ensure claims are processed and paid in accordance with Alberta Aids to Daily Living policies
Assess and determine appropriate system entry and correspondence for select requests
Identify and report adjudication or system problems to the Management Team
Identify necessary changes to improve overall adjudication operations
Report discrepancies or suspect claims that are not in line with contractual agreements
Act as liaison between Alberta Blue Cross departments and external partners as required

Requirements

What you’ll need

Wired internet connection
Experience with benefits administration and coordination would be considered an asset
Demonstrated excellence in oral communication and listening skills in the delivery of superior service to customers
Ability to work with minimal supervision and within a team environment
Demonstrated problem-solving and decision-making capabilities
Demonstrated excellent organizational skills
Proficiency with Microsoft Teams, Word, Access, Excel, and PowerPoint
Familiarity with government and community health programs and services would be beneficial
Related post-secondary education in health administration or insurance would be considered an asset
Criminal record check satisfactory to Alberta Blue Cross required as a condition of employment following a conditional offer

Benefits

Comp & perks

Work-from-home position
Full-time temporary employment
Healthy work-life balance
Opportunities for career growth
Innovative, high-energy, team-focused environment