Case Management Coordinator – Life & Disability Operations

Alberta Blue Cross

. Ensure all intake forms are filed accurately and maintained confidentially .

Posted 10/9/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims processing, member information validation, and effective communication with stakeholders. Proficient in Microsoft Office Suite and database management, with a strong focus on attention to detail and organizational skills.

Highest-signal resume keywords

Claims ProcessingMicrosoft Office SuiteDatabase ManagementAttention To DetailVerbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingMember Information ValidationCensus Data ManagementEligibility VerificationDocumentation Preparation

Soft Skills

Analytical SkillsOrganizational SkillsInterpersonal SkillsTeam CollaborationFlexibility

Tools & Technologies

Microsoft WordMicrosoft AccessMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Criminal Record Check

Industry Keywords

Confidential DocumentationClaim IntakePlan MembersHealth Care ProvidersFinancial Transactions

About the role

Key responsibilities & impact

Ensure all intake forms are filed accurately and maintained confidentially
Validate member information, census data, salary, and eligibility for accurate claim processing
Coordinate with Group Administration to enroll members in their benefits
Create claim intakes in designated claim and reporting systems while maintaining processing standards
Set up required tasks supporting claim intake and ongoing maintenance
Respond to telephone inquiries from plan members, beneficiaries, and plan administrators
Contact and follow up with plan members, beneficiaries, plan administrators, and treating health care providers to obtain required information
Update claims throughout their lifecycle, including timely uploading of documentation and correspondence from mail, email, fax, and online channels
Gather and prepare confidential documentation for members, administrators, physicians, treatment providers, lawyers, and other stakeholders
Communicate with internal departments regarding claims, eligibility, and financial transactions
Collaborate with Case Managers, Adjudicators, and Payment Specialists on CPPD recoveries, including initial packages, follow-ups, and letters

Requirements

What you’ll need

Related post-secondary education
Excellent knowledge and experience with Microsoft Word, Access, Excel, and PowerPoint
Keen attention to detail
Strong analytical skills
Excellent verbal and written communication skills
Strong organizational skills
Ability to work well under pressure and assess priorities confidently
Flexibility, innovation, and independence
Ability to work effectively with fellow employees and staff from other departments in a team-focused atmosphere
Excellent interpersonal skills
Experience with database management is an advantage
Criminal record check satisfactory to Alberta Blue Cross required as a condition of employment following a conditional offer

Benefits

Comp & perks

Healthy work-life balance
Opportunities for career growth
Innovative, high-energy team-focused environment
Inclusive workplace that welcomes, respects and values diverse perspectives, backgrounds, and experiences