Claims Coordinator – Claim Services

. Enter and manage claims to ensure timely payment for providers and members .

Posted 9/25/2026full-timeEdmonton • CanadaMid-LevelSeniorWebsite

Key responsibilities & impact

Enter and manage claims to ensure timely payment for providers and members
Research and compile information from various sources to resolve inquiries and claim discrepancies
Consult with senior staff when assistance is required
Respond to internal customer inquiries regarding benefits and claims assessment
Follow through to resolve inquiries effectively and efficiently
Contact providers and members to obtain information needed to assess claims
Adjudicate claims according to unit procedures and Claim Services standards
Monitor individual production to meet claim turnaround and volume expectations
Suggest improvements to workflows and processes

What you’ll need

Demonstrated excellence in verbal communication and listening skills
Demonstrated excellence in accuracy and multitasking under tight time frames and heavy workload
Ability to work with minimal supervision and within a team environment
Problem-solving and decision-making capabilities
Strong organizational skills
Strong attention to detail
Desire for continuous learning
Proficiency with Microsoft Office Suite is required
Willingness to work scheduled shifts within business hours of 8:00 a.m. and 5:00 p.m.
Willingness to work extra hours and overtime hours as needed
Satisfactory criminal record check required as a condition of employment following a conditional offer

Comp & perks