Dental Provider Relations Representative – Contact Centre

Alberta Blue Cross

. Respond to telephone inquiries from health care providers regarding subscriber verification, benefit eligibility, plan maximums, prior approval requirements, and claims .

Posted 11/4/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Microsoft Office, particularly Excel and Word, while providing exceptional customer service in a call center environment. Possesses strong analytical skills to address inquiries and improve workflows effectively.

Highest-signal resume keywords

Microsoft Office ProficiencyCustomer Service ExperienceAttention To DetailProblem-Solving SkillsMedical Background

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims VerificationWorkflow ImprovementData AnalysisSubscriber VerificationBenefit Eligibility

Soft Skills

Strong Listening SkillsOrganizational SkillsPleasant Telephone MannerAbility To Thrive In Busy EnvironmentDesire For Continuous Learning

Certifications & Qualifications

Criminal Record Check

Industry Keywords

Health ProceduresDental ProceduresDrug NamesCall Center Representative

About the role

Key responsibilities & impact

Respond to telephone inquiries from health care providers regarding subscriber verification, benefit eligibility, plan maximums, prior approval requirements, and claims
Verify claims through online adjudication systems
Suggest improvements to workflows and processes
Record and forward provider feedback to the appropriate Team Manager and/or Manager
Support projects and analyses using Excel, Word, and other computer software
Log call details
Assist with other duties as required

Requirements

What you’ll need

Computer proficiency, particularly with Microsoft Office (Word and Excel), is required
Medical, dental, or pharmacy background and familiarity with dental procedures, health procedures, or drug names is an asset
Proven customer service experience, in person or over the phone, preferred
Commitment to a career as a call center representative
Strong listening and problem-solving skills
Pleasant telephone manner
Ability to thrive in a busy environment
Research and analysis skills to determine root causes of problems
Strong attention to detail and organizational skills
Desire for continuous learning
Advanced customer service skills
Criminal record check satisfactory to Alberta Blue Cross required as a condition of employment following a conditional offer

Benefits

Comp & perks

Career growth opportunities
Healthy work-life balance
Innovative, high-energy, team-focused environment
Inclusive workplace that values diversity and unique perspectives
Criminal record check required following a conditional offer