Member Experience Representative – Individual Products

Alberta Blue Cross

. Welcome and onboard new health and dental clients by explaining coverage, benefits, claims processes, and Alberta Blue Cross tools and resources .

Posted 9/15/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, with a focus on delivering personalized insurance solutions and maximizing client benefit value. Strong analytical and problem-solving skills are essential for interpreting client needs and enhancing overall client satisfaction.

Highest-signal resume keywords

Outbound Client Sales ExperienceAlberta Life And Accident & Sickness Insurance LicenseStrong Communication SkillsAnalytical Thinking SkillsConsultative Approach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingBenefit Utilization AnalysisInsurance Solutions IdentificationClient Satisfaction MonitoringClaims Process Explanation

Soft Skills

Relationship BuildingProblem-SolvingClient AdvocacyContinuous LearningClear Guidance

Tools & Technologies

Alberta Blue Cross ToolsClient Management Systems

Certifications & Qualifications

Alberta Life And Accident & Sickness Insurance License

Industry Keywords

Health BenefitsInsuranceFinancial ServicesClient Advisory

About the role

Key responsibilities & impact

Welcome and onboard new health and dental clients by explaining coverage, benefits, claims processes, and Alberta Blue Cross tools and resources
Build trusted relationships through proactive outreach and meaningful client conversations throughout the life of each plan
Review client needs, benefit utilization, and engagement patterns to provide personalized insights and recommendations
Educate clients on maximizing benefit value and navigating coverage confidently
Identify opportunities for plan modifications or additional insurance solutions
Resolve client questions and concerns with timely, thoughtful, personalized solutions
Collaborate with internal teams to advocate for clients and improve the overall client experience
Share client insights and feedback to support continuous improvement across products, services, and processes
Reduce cancellations and increase leads through client recommendations
Monitor client satisfaction, onboarding completion, monthly client contacts, recommendations, and opportunities for plan enhancements or additional coverage

Requirements

What you’ll need

3 to 5+ years of outbound client sales and service experience
Post-secondary education is preferred
Passion for creating exceptional client experiences and building meaningful relationships
Strong communication skills with the ability to simplify complex information and provide clear guidance
Consultative approach focused on understanding client needs and delivering personalized solutions
Analytical thinking skills with the ability to interpret client information and identify opportunities to add value
Strong problem-solving skills and sound judgment
Experience in insurance, health benefits, financial services, or a client advisory role is preferred
Active Alberta Life and Accident & Sickness Insurance License, or ability to obtain and maintain licensing requirements
Commitment to continuous learning and delivering on a client-first culture
Excellent verbal and written communication skills
Satisfactory criminal record check required as a condition of employment following a conditional offer

Benefits

Comp & perks

Recognition for contributions
Healthy work-life balance
Opportunities for career growth
Innovative, high-energy, team-focused work environment
Inclusive workplace that welcomes, respects, and values diverse perspectives, backgrounds, and experiences