Team Manager – Eligibility Services, Member Enrolment, COB

Alberta Blue Cross

. Manage daily activities and provide direction, support and leadership to the Eligibility Services team .

Posted 9/28/2026full-timeEdmonton • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in guiding teams towards operational excellence and continuous improvement. Proficient in change management, effective communication, and relationship building to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

Leadership ExperienceChange ManagementPerformance ManagementAnalytical Problem-SolvingWorkflow Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementProject ManagementData AnalysisPerformance Metrics TrackingCustomer Service Excellence

Soft Skills

Strong Communication SkillsInterpersonal SkillsDecision-MakingTime ManagementConflict Resolution

Tools & Technologies

Power AutomateAI-Enabled ToolsAutomated Workflows

Industry Keywords

HealthcareService DeliveryCorporate EnvironmentTeam DevelopmentCross-Functional Collaboration

About the role

Key responsibilities & impact

Manage daily activities and provide direction, support and leadership to the Eligibility Services team
Ensure work is completed accurately and within established turnaround times
Coordinate resolution of complex Member Administration issues across applicable departments
Lead and participate in corporate projects and work groups
Assess impacts of system and process changes on business processes, resources and service delivery
Support change management and ensure timely implementation
Communicate policy, procedural and system changes to impacted departments
Conduct performance reviews, track team and individual metrics, and provide feedback, coaching and development opportunities
Support performance and learning plans and develop staff toward greater autonomy and accountability
Build and maintain effective relationships with internal and external customers, stakeholders and coworkers
Represent Group Administration in corporate work groups, projects and cross-functional initiatives
Identify and recommend system, process, policy and procedural improvements
Work with Business Support and other areas to document, prioritize and implement enhancements
Develop and execute solutions supporting department and division strategies, operational plans and customer needs
Champion AI-enabled tools and automated workflows to improve team efficiency, service quality and continuous improvement
Create a positive working environment encouraging productivity, collaboration, innovation and accountability
Lead projects and initiatives through timely completion and effective implementation
Research and analyze information to resolve complex inquiries, escalations, complaints and unique situations

Requirements

What you’ll need

3–5 years of experience in a corporate environment, healthcare, service delivery or a related field
Demonstrated competence and willingness to continue developing within the organization's leadership framework
Strong communication, interpersonal and presentation skills
Strong decision-making, analytical and problem-solving abilities
Demonstrated planning, time management and organizational skills
Ability to work effectively under pressure and demonstrate conflict resolution skills
Demonstrated initiative, results orientation and commitment to continuous improvement
Demonstrated commitment to quality customer service and ability to establish and maintain effective relationships with internal and external customers
Ability to effectively manage heavy workloads and adapt to frequent change
Demonstrated adaptability and change management experience
A post-secondary degree or diploma would be considered an asset
Experience in a leadership role, particularly leading or supporting virtual teams, would be considered an asset
Experience with Power Automate or other workflow automation tools would be considered an asset

Benefits

Comp & perks

Flexible work style arrangement
Healthy work-life balance
Opportunities for career growth
Innovative, high-energy, team-focused environment
Criminal record check required as a condition of employment following a conditional offer