Vendor Management Office Lead – Procurement

Alberta Blue Cross

. Establish, operate and continuously evolve Alberta Blue Cross’ IT Vendor Management Office .

Posted 10/5/2026full-timeCanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in establishing and managing an IT Vendor Management Office, focusing on vendor governance, performance management, and strategic sourcing. Proficient in analyzing vendor performance and implementing solutions for complex delivery and relationship challenges.

Highest-signal resume keywords

Vendor ManagementStrategic SourcingIT Vendor GovernanceContract ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor Performance ManagementSOW ReadinessChange-Order ControlsSLA/KPI ScorecardsIssue EscalationValue TrackingGovernance StructuresAnalytical SkillsProblem-Solving SkillsNegotiation Skills

Soft Skills

Advanced CommunicationFacilitation SkillsJudgmentInfluencing SkillsRelationship Management

Tools & Technologies

Governance Council ReportingQuarterly Business ReviewsProject Stage-Gate Governance

Certifications & Qualifications

SCMPPMPContract ManagementVendor Management

Industry Keywords

IT GovernanceCommercial Risk AllocationOperational RiskCross-Functional CapabilityTechnology Delivery Models

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Establish, operate and continuously evolve Alberta Blue Cross’ IT Vendor Management Office
Own the VMO operating model and post-contract vendor-performance governance, including decision rights, reporting, accountability and value realization
Design and implement governance structures, standards, processes, stakeholder accountabilities, adoption plans, operating rhythms and governance-council reporting
Determine vendor governance tiers, performance-review requirements, scorecard measures, evidence standards, remediation processes and escalation thresholds
Track VMO success metrics and value realization, including deliverable rates, acceptance, change orders, scorecard completion, spend coverage, cost avoidance and return on operating cost
Manage vendor assurance activities for project-delivery vendors, including SOW readiness, mobilization, deliverable and acceptance reviews, stage-gate input, RAG reporting, change-order root-cause review and closeout records
Identify and resolve complex vendor delivery issues and lead agreed resolutions without direct authority over participating teams
Develop and maintain vendor scorecards and quarterly business reviews for critical technology platforms
Analyze vendor performance to identify recurring issues, control gaps, concentration risks, consolidation opportunities and trends requiring sourcing, contracting, governance or investment changes
Formulate and implement solutions for vendor performance, commercial, compliance, privacy, security, delivery and relationship challenges
Initiate performance reviews and corrective-action planning; negotiate remediation and resolutions with vendors
Escalate material contractual commitments, financial exposure, legal remedies, major delivery impacts or enterprise-policy changes through appropriate channels
Coordinate vendor-governance activities with project teams, business owners, Procurement, IT, EPMO/PMO, ITAM, Legal, Risk, Privacy and Finance
Engage and negotiate with project-delivery vendors, professional services providers, contractors and critical operational technology vendors
Prepare evidence-based recommendations and governance materials for sponsors, steering committees, governance councils and executives

Requirements

What you’ll need

Bachelor’s degree in business, supply chain, information systems, finance, or a related field; equivalent work experience may be considered
Minimum five years of progressively responsible experience in vendor management, strategic sourcing, technology delivery governance, supplier performance management, contract management, or related IT/commercial roles
Demonstrated experience resolving complex vendor-performance and relationship issues, negotiating outcomes, and influencing senior cross-functional stakeholders without direct authority
Experience implementing a new Vendor Management Office is highly preferred
Strong knowledge of IT vendor governance, SOW and contract performance obligations, technology delivery models, project stage-gate governance, SLA/KPI scorecards, QBRs, change-order controls, supplier segmentation, value tracking, issue escalation and dispute resolution
Understanding of commercial and contractual risk allocation, vendor financial and operational risk, executive governance, and the organizational change required to establish a new cross-functional capability
Strong analytical and problem-solving skills, with the ability to synthesize contractual, commercial, operational, technical and relationship information and develop practical, evidence-based recommendations
Advanced communication, facilitation and stakeholder-management skills, including the judgment to adapt to different audiences while maintaining a consistent organizational position
SCMP, PMP, contract management, vendor management, or a related designation would be considered an asset
A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer

Benefits

Comp & perks

Healthy work-life balance
Opportunities for career growth
Innovative, high-energy, team-focused environment
Inclusive workplace that values diversity and unique perspectives
Criminal record check required following a conditional offer