Customer Support Specialist

Albi

. Respond to inbound customer inquiries via HubSpot chat and email .

Posted 9/17/2026full-timeRemote • PakistanJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on customer service, effective communication, and problem-solving. Proficient in using tools like Jira and HubSpot to document issues and provide solutions in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support SkillsJira DocumentationHubSpot ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIssue DiagnosisRegression TestingHelp Center Article AuthoringSOP MaintenanceBasic SQLQuickBooks Familiarity

Soft Skills

Excellent CommunicationAttention to DetailEmpathetic CommunicationAbility to Manage Priorities

Tools & Technologies

HubSpotJiraConfluenceIntercom

Certifications & Qualifications

Associates Degree or Higher

Industry Keywords

SaaSHelp DeskCustomer SuccessField ServicesRestorationConstructionInsurance

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Respond to inbound customer inquiries via HubSpot chat and email
Diagnose product and account issues, reproduce reported problems, and identify root causes
Document confirmed bugs in Jira with reproduction steps, screenshots, and customer impact details
Verify engineering fixes in QA before release and conduct regression testing
Author and maintain customer-facing Help Desk articles in HubSpot
Maintain internal SOPs in Confluence
Partner with Product, Engineering, Customer Success, and Billing on customer escalations and feature rollouts
Deliver responsive, accurate technical support to Albi customers
Serve as a primary point of contact for inbound customer inquiries
Triage and document product issues for the engineering team

Requirements

What you’ll need

2+ years of professional experience in customer service, technical support, or a related customer-facing role
Associates Degree or higher
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users
Strong problem-solving skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to learn new software platforms and workflows quickly
Customer-focused mindset with a commitment to professional, empathetic communication
Prior experience in a SaaS, technical support, or help desk environment
Familiarity with Intercom, Jira, Confluence, or HubSpot Service Hub
Experience authoring help center articles, SOPs, or technical documentation
Background or interest in the restoration, construction, insurance, or field services industries
Basic familiarity with QuickBooks or other accounting software
Basic familiarity with SQL

Benefits

Comp & perks

Competitive salary (in USD)
Generous PTO
Company laptop
Good balance of personal autonomy and team collaboration on projects
Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
Environment where your input is highly valued and personal growth is prioritized
Interesting and challenging work
Regular team events
Continuing education, mentoring, and career development opportunities