Managed Services Relationship Manager

Alegeus

. Own the implementation journey from kickoff to go-live .

Posted 10/20/2026full-timeUnited StatesJuniorMid-Level💰 $66,800 - $113,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex implementations and client onboarding processes, with a strong focus on benefits administration and project management methodologies. Proficient in coordinating cross-functional teams and driving quality controls to ensure successful project launches and ongoing service readiness.

Highest-signal resume keywords

Implementation ManagementProject ManagementBenefits AdministrationCross-Functional LeadershipProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ImplementationProject ManagementBenefits AdministrationConsumer-Directed BenefitsRisk IdentificationQuality ControlStakeholder MobilizationConfiguration TestingDecision-Making ProcessesDocumentation

Soft Skills

CommunicationCoordinationProblem-SolvingAnticipation of DependenciesTeam Collaboration

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft TeamsProject Management ToolsTicketing PlatformsCRM PlatformsWorkflow Platforms

Certifications & Qualifications

PMPPMBOKLeanSix Sigma

Industry Keywords

Employer GroupsThird-Party AdministratorsHealth PlansFinancial InstitutionsBenefits Technology PlatformsHSAFSAHRALifestyle Spending AccountsCOBRA

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the implementation journey from kickoff to go-live
Coordinate discovery, configuration, testing, readiness, and transition activities
Build project plans, milestones, governance, decision-making processes, and communication rhythms
Connect requirements across benefit administration, employer setup, eligibility and contribution files, funding and banking, integrations, communications, reporting, and service readiness
Anticipate dependencies, identify risks, navigate scope changes, and mobilize stakeholders to remove barriers
Drive quality controls for configurations, files, communications, training, documentation, and support processes
Ensure successful launch and handoff to ongoing managed services
Use project insights, performance trends, and recurring challenges to improve processes, Partner experiences, and automation

Requirements

What you’ll need

5+ years of relevant experience in implementation, client onboarding, operations, project management, benefits administration, or a related field is preferred
2+ years leading complex cross-functional implementations or client-facing programs
Experience working with employer groups, Partners, third-party administrators, health plans, financial institutions, or benefits technology platforms is preferred
Experience with consumer-directed benefits such as HSAs, FSAs, HRAs, Lifestyle Spending Accounts, COBRA, or related benefit administration is highly preferred
Experience with project management methodologies or credentials such as PMP, PMBOK, Lean, or Six Sigma is a plus
Proficiency with Microsoft Excel, Outlook, Word, PowerPoint, and Teams
Proficiency with project or work-management tools
Experience with implementation, ticketing, CRM, or workflow platforms is a plus
Ability to work in a 25% in-office hybrid arrangement in Boston, MA or Orlando, FL

Benefits

Comp & perks

A flexible work environment
Competitive salaries
Paid vacation and holidays
Robust professional development programs
Comprehensive health, wellness, and financial packages
Bonuses and incentive plans may be included in total compensation