Enterprise Customer Success Manager

AlertMedia

. Build strong relationships with customers in the enterprise category .

Posted 10/30/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management with a focus on enterprise customers, utilizing Salesforce and Gainsight for data management. Strong communication, project management, and analytical skills are essential for driving customer retention and satisfaction.

Highest-signal resume keywords

Customer Success ManagementSalesforceGainsightProject ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementData AutomationRisk ManagementProject ManagementAnalytical SkillsNegotiation SkillsProblem-Solving SkillsCross-SellUpsellQuarterly Business Reviews

Soft Skills

Outstanding Communication SkillsStrong Listening SkillsSelf-MotivatedCustomer-FocusedAbility to Learn and Be Coached

Tools & Technologies

SalesforceGainsightExcel

Industry Keywords

Enterprise CustomersEmergency CommunicationsRisk ResponseCustomer RetentionCross-Functional Coordination

About the role

Key responsibilities & impact

Build strong relationships with customers in the enterprise category
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
Align with the Customer Success organization and Expand Team to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
Manage personal touchpoints to drive ongoing customer experiences
Conduct Quarterly Business Reviews to highlight realized customer value and communicate recommendations and new features
Consult with customers to determine the best data automation option for their needs and support configurations for matrixed organizations
Own cross-functional coordination for accounts and serve as the internal point of accountability when multiple teams are involved
Maintain executive alignment and visibility through proactive updates and timely escalation
Respond to customer inquiries in a thoughtful and timely manner
Track new product developments and strategically inform/train customers
Communicate desired software requirements to the product management team
Manage Gainsight and Salesforce data to manage the book of business
Contribute to AlertMedia’s culture, values, and vision

Requirements

What you’ll need

3+ years’ experience as a Customer Success Manager
1-2+ years’ experience supporting Enterprise customers in a CSM role
Emergency communications or risk response industry experience (nice to have)
Desire to work with demanding, multi-national customers
Established CSM who is self-motivated and customer-focused
Salesforce & excel required
Gainsight (nice to have)
Outstanding verbal and written communication skills
Strong listening skills with the ability to work with a variety of customer profiles
Excellent project management skills with proven ability to prioritize
Strong analytical, negotiation, and creative problem-solving skills
Proven ability to work with all members of our team (business development, software development, and product management)
The desire and ability to learn and be coached
AlertMedia does not currently sponsor applicants for work visas

Benefits

Comp & perks

Competitive base salary + Company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
401K with a generous company match
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
A Best Places to Work company 10 years in a row and numerous other awards
Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
Ongoing career development opportunities with our Learning and Development team