Digital Project Manager

Alfafam Management Consulting

. Lead end-to-end implementation of project management or customer relationship management systems .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and customer relationship management systems, with a strong focus on workflow optimization, process automation, and stakeholder collaboration. Proficient in utilizing tools for project planning, documentation, and team management to drive efficiency and improve customer experience.

Highest-signal resume keywords

Project ManagementCRM System ImplementationProcess MappingWorkflow OptimizationStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProcess AutomationWorkflow OptimizationRisk ManagementDocumentation TechniquesAnalytical MindsetTime ManagementOrganizational SkillsClient-Facing ExperienceProblem-Solving

Soft Skills

Exceptional Communication SkillsTeam-Oriented MindsetEmpathyProactive Anticipation of NeedsCollaboration

Tools & Technologies

ClickUpAsanaMondayJiraTrelloWrikeNotionSalesforceHubSpotMiro

Industry Keywords

Project Management SystemsCustomer Relationship ManagementStandard Operating ProceduresService BlueprintsImplementation DocumentationContinuous LearningStakeholder TrainingFast-Paced EnvironmentTechnology-DrivenStartup Environment

About the role

Key responsibilities & impact

Lead end-to-end implementation of project management or customer relationship management systems
Collaborate with stakeholders and team members to gather project requirements and access needs
Analyze existing workflows, tools, and processes to identify inefficiencies and improvement areas
Develop project plans with timelines, milestones, and deliverables
Oversee and manage team members
Standardize system structures, naming conventions, and workflows
Map and document optimized workflows and processes using tools such as Miro
Develop and implement Standard Operating Procedures and Service Blueprints
Integrate tools and systems to improve functionality and communication
Implement automations to reduce manual work and improve efficiency
Create and manage repositories for templates and guidelines
Provide stakeholder training and support, including instructional materials and workshops
Monitor project progress and performance metrics and make iterative improvements
Conduct stakeholder check-ins, gather feedback, and address concerns
Track resource utilization and manage reporting for accountability
Maintain comprehensive implementation documentation and decision records
Foster collaboration and continuous learning through knowledge-sharing sessions
Evaluate completed projects for lessons learned and improve agency processes and capabilities
Contribute to customer experience and business growth

Requirements

What you’ll need

Bachelor's degree in Business Administration, Management or a related field
3+ years of experience in a client-facing role within a fast-paced, technology-driven environment and in project management
Exceptional written and verbal communication skills with the ability to empathize with client concerns
Experience using and implementing PM systems such as ClickUp, Asana, Monday, Jira, Trello, Wrike, or Notion
Experience using and implementing CRM systems such as Salesforce, HubSpot, or GHL
Strong project management skills, including planning, execution, and risk management
Proficiency in process mapping tools such as Miro and documentation techniques
Expertise in workflow optimization, process automation, and system integration
Analytical mindset to identify inefficiencies and recommend solutions
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Problem-solving ability and proactive anticipation of needs
Ability to learn and adopt new technologies and systems
Positive, team-oriented mindset
Ability to work in a high-energy, fast-paced, changing startup environment
Superior time management and strong organizational skills

Benefits

Comp & perks

Full-time remote work from Monday to Friday
Standard work hours of 9 a.m.–6 p.m. EST (New York time zone)