Customer Technical Program Manager

Aligned Data Centers

. Manage customer engagement throughout the data center lifecycle .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $110,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer engagement and technical project delivery within the data center lifecycle, with a strong focus on contract management, risk mitigation, and stakeholder communication. Proficient in utilizing project management software and construction methodologies to optimize processes and meet operational goals.

Highest-signal resume keywords

Data Center Project ManagementContract ManagementCustomer EngagementConstruction Cost EstimatingTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementConstruction ManagementData Center Infrastructure ExpertiseMechanical BackgroundElectrical BackgroundConstruction Drawing InterpretationScope DevelopmentRisk MitigationKPI MeasurementMulti-tasking

Soft Skills

Strong Communication SkillsTime ManagementOrganizational SkillsDiscretion and ConfidentialityLeadership Skills

Tools & Technologies

ExcelAutoCADMS ProjectsPrologProcoreBIM 360Bluebeam

Industry Keywords

Data Center LifecycleCustomer Success ManagementStakeholder EngagementConstruction Project ScopesDesign and Schedule Changes

About the role

Key responsibilities & impact

Manage customer engagement throughout the data center lifecycle
Support customer pre-sales activities by coordinating contractual activities across company stakeholders
Coordinate portfolio availability and market requirements with sales and solutions architecture teams
Lead technical contract and lease reviews with Platform Delivery teams
Communicate contractual dates and technical requirements across delivery teams
Collaborate with design and execution subject matter experts on base building modifications
Serve as the primary technical liaison between customers and internal and external teams
Standardize customer and data center processes and optimize Statements of Work
Track and implement lessons learned and feedback loops
Serve as the primary point of contact for customer data center build teams
Deliver technical projects from pre-construction through post-delivery within scope, schedule, and budget
Lead contract and change management reviews, notifications, and customer discussions
Route customer lease decisions and communications through the cTPM
Identify project risks and develop mitigation strategies
Provide data center infrastructure expertise through base build and fit-out phases
Measure and track KPIs against customer expectations, operational goals, and contractual obligations
Conduct post-delivery assessments, surveys, and customer stakeholder check-ins with Customer Success Management
Report project success and risks to internal and external teams
Monitor customer and industry trends and emerging technologies

Requirements

What you’ll need

Bachelor’s degree in Construction Management, Engineering or equivalent
Minimum 5 years Design or project management experience within data center environment strongly preferred
Mechanical/Electrical background is a plus
Advanced experience in Excel and/or AutoCAD
Strong written and verbal communication skills
Ability to multi-task, with strong time management and organizational skills
Ability to maintain discretion and confidentiality
Ability to understand and follow clear directions and meet specific deadlines with reporting, communication, and project schedules
Ability to interpret construction drawings and specifications
May travel at times up to 25%
Knowledge of construction cost estimating methods and development of scopes of work
Ability to understand construction project scopes
Able to monitor and interpret design and schedule changes and forecast their impact on overall project costs
Experience with project management software such as MS Projects, Prolog, Procore, BIM 360, or similar
Knowledge and experience working with CAD and/or Bluebeam is a plus
Sales or customer focused training
Strong leadership skills in engineering, construction management or sales

Benefits

Comp & perks

Medical, dental, and vision insurance
HSA with employer contribution for eligible participants
FSA for health and dependent care
401(k) plan with company match
Sick and safe leave as required by Maryland law
Paid time off and holiday pay
Short-Term Disability insurance
Life Insurance
Long-Term Disability insurance
Voluntary life coverage
Critical illness coverage
Legal coverage
Additional disability coverage
Employee assistance program (EAP)
Wellhub gym membership
Other wellness initiatives
Bonus opportunities
Professional development opportunities