Bilingual Mandarin Customer Experience Specialist

Alignment Health

. Build caring connections with members through empathetic, patient, and respectful interactions .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy and respect, particularly in healthcare settings. Proficient in managing inquiries and complaints while maintaining HIPAA compliance and utilizing technology effectively.

Highest-signal resume keywords

Customer Service ExperienceBilingual Mandarin Chinese/EnglishKnowledge of Medicare AdvantageProficient in Microsoft Office SuiteStrong Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceDocumentation SkillsTyping Speed of 40 WPMTechnology ProficiencyKnowledge of Medicare Advantage

Soft Skills

EmpathyPatienceRespectOrganizedSelf-Motivated

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelCRM SolutionsContact Center Solutions

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

HealthcareMember SupportContact CenterHIPAA ComplianceManaged Care Plans

About the role

Key responsibilities & impact

Build caring connections with members through empathetic, patient, and respectful interactions
Own member interactions end-to-end and resolve inquiries during initial contact when possible
Deliver exceptional service and promote trust, compassion, and first-call resolution
Respond to inquiries about benefits, eligibility, services, policies, and procedures
Assist with provider network, claims/reimbursement, transportation, food, dental, and other support-service inquiries
Answer incoming contacts within established service levels
Document member interactions, actions, and outcomes in real time
Address complaints, grievances, and disenrollment concerns by identifying root causes, offering solutions, and escalating appropriately
Support outbound outreach initiatives and service programs
Represent Alignment Healthcare with integrity, positivity, and a service-oriented mindset
Participate in ongoing coaching, feedback, and learning

Requirements

What you’ll need

2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage
High school diploma or GED required
Relevant college coursework or an Associate/Bachelor’s degree may be considered in lieu of experience
Demonstrated ability to use technology and follow detailed workflow instructions
Bilingual Mandarin Chinese/English
Proficient in Microsoft Outlook, Word, Excel, CRM, and Contact Center solutions
On-camera presence for training and meetings
Distraction-free workspace with ability to maintain strict confidentiality and HIPAA compliance
Sufficient internet bandwidth to connect with Alignment’s systems during scheduled shifts
Properly maintained and available technology equipment, including headset and keyboard
Clear, concise, warm verbal communication and accurate documentation skills
Demonstrated empathy, patience, and respect when working with older adults and individuals with disabilities
Minimum typing speed of 40 WPM
Ability to meet KPIs related to attendance, schedule adherence, and quality
Ability to manage high call volumes and emotionally sensitive interactions
Flexibility to work shifts based on business needs
Knowledge of Medicare Advantage, Medi-Cal, or managed care plans preferred
Strong problem-solving skills
Organized, self-motivated, and comfortable in a fast-paced environment
Ability to perform required physical functions, including sitting, standing, walking, reaching, and lifting/moving up to 10 pounds