Bilingual Vietnamese Customer Experience Specialist

Alignment Health

. Build caring connections with members, primarily older adults and individuals with disabilities .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on member advocacy, particularly for older adults and individuals with disabilities. Proficient in managing complex inquiries and maintaining HIPAA compliance while utilizing technology effectively.

Highest-signal resume keywords

Customer Service ExperienceBilingual Vietnamese / EnglishKnowledge of Medicare AdvantageProficient in Microsoft Office SuiteStrong Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceDocumentation AccuracyTyping Speed of 40 WPMTechnology ProficiencyWorkflow Instruction Adherence

Soft Skills

EmpathyPatienceClear CommunicationOrganizational SkillsSelf-Motivation

Tools & Technologies

CRM SolutionsContact Center SolutionsMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

HealthcareMedicare AdvantageManaged Care PlansHIPAA ComplianceMember Support

About the role

Key responsibilities & impact

Build caring connections with members, primarily older adults and individuals with disabilities
Own member interactions end-to-end and resolve inquiries during initial contact where possible
Deliver exceptional service and support first-call resolution
Respond to inquiries regarding benefits, eligibility, services, policies, and procedures
Assist with provider network, claims/reimbursement, transportation, food, dental, and other support-service inquiries
Answer incoming contacts within established service levels
Manage complex and sensitive situations professionally and compassionately
Document member interactions, actions taken, and outcomes in real time
Address complaints, grievances, and disenrollment concerns; identify root causes, offer solutions, and escalate when needed
Support outbound outreach initiatives and service programs
Represent Alignment Healthcare with integrity and a serving-heart mindset
Participate in coaching, feedback, and learning to strengthen service skills and member advocacy

Requirements

What you’ll need

2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage
Relevant college coursework or an Associate/Bachelor’s degree may be considered in lieu of experience
High school diploma or GED required
3+ years of customer service work experience considered in lieu of degree
Demonstrated ability to use technology and follow detailed workflow instructions
Bilingual Vietnamese / English
Proficient in Microsoft Outlook, Word, Excel, CRM, and Contact Center solutions
On-camera presence for training and meetings
Workspace free of distractions with ability to maintain strict confidentiality and HIPAA compliance
Sufficient internet bandwidth and access to connect with Alignment’s systems during scheduled shift
Proper care and availability of technology equipment such as headsets and keyboard
Clear, concise, and warm verbal communication skills
Ability to document interactions accurately
Demonstrated empathy, patience, and respect when working with older adults and individuals with disabilities
Minimum typing speed of 40 WPM
Comfortable working toward KPIs related to attendance, schedule adherence, and quality
Ability to manage high call volumes and complex, emotionally sensitive interactions
Flexibility to work shifts to meet business needs
Knowledge of Medicare Advantage, Medi-Cal, or managed care plans preferred
Strong problem-solving skills
Organized, self-motivated, and comfortable working in a fast-paced environment
Must pass background screening

Benefits

Comp & perks

Remote work
Opportunity for growth and innovation
Ongoing coaching, feedback, and learning
Reasonable accommodation for individuals with disabilities