Member Lifecycle Director – Transformation

Alignment Health

. Define and execute the strategy to improve member operations across acquisition, enrollment, onboarding, engagement, service, retention, and renewal .

Posted 9/15/2026full-timeRemote • United StatesLead💰 $130,332 - $195,498 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations, strategic planning, and technology-enabled improvements, with a focus on enhancing member experiences and operational efficiency. Proven ability to lead cross-functional teams and implement data-driven solutions that drive measurable business value.

Highest-signal resume keywords

Healthcare Operations LeadershipStrategic Product Vision DevelopmentKPI Definition and TrackingDigital Transformation InitiativesChange Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ImprovementCare Delivery ModelsProvider Performance ManagementValue-Based Care PrinciplesRoadmap DevelopmentWorkflow OptimizationAutomation ImplementationAI-Enabled CapabilitiesDigital Engagement ToolsBusiness Case Development

Soft Skills

Executive-Level PresentationCross-Functional CollaborationStakeholder EngagementOrganizational Change Management

Tools & Technologies

Workflow TechnologiesDigital PlatformsAnalytics ToolsSelf-Service Solutions

Certifications & Qualifications

MBAMHALean CertificationSix Sigma Certification

Industry Keywords

Healthcare AdministrationProvider StrategyNetwork StrategyClinical OperationsUtilization ManagementReferral ManagementMember EngagementOperational Efficiency

About the role

Key responsibilities & impact

Define and execute the strategy to improve member operations across acquisition, enrollment, onboarding, engagement, service, retention, and renewal
Develop a multi-year roadmap aligning operational improvements, technology investments, and business priorities
Identify opportunities to improve member experience, operational efficiency, retention, and growth
Design and evolve member operations operating models, workflows, governance structures, service models, and accountability frameworks
Lead assessment and improvement of member journeys across the lifecycle
Lead cross-functional process redesign, automation, workflow optimization, and standardization initiatives
Partner with Product and Technology teams to prioritize technology investments and translate business requirements into scalable solutions
Lead implementation of automation, AI-enabled capabilities, digital engagement tools, workflow technologies, and self-service solutions
Establish KPIs and success measures, monitor performance, and ensure measurable business value and return on investment
Develop business cases supporting transformation priorities and investment decisions
Serve as primary liaison across Operations, Clinical Services, Product, Technology, Marketing, Analytics, Quality, Compliance, Network, Finance, and market leadership
Facilitate governance forums and executive steering committees
Evaluate technologies, vendors, and operational capabilities; develop recommendations and lead implementation efforts
Individual contributor role

Requirements

What you’ll need

Minimum 7 years of progressive leadership experience in healthcare operations, care delivery, provider strategy, network strategy, product management, or related healthcare functions
Experience leading technology-enabled operational improvement efforts and digital product or platform initiatives
Bachelor's degree in Healthcare Administration, Business Administration, or a related field; four years of additional directly relevant experience may be considered in lieu of a degree
Demonstrated working knowledge of healthcare delivery models, provider performance management, referral management, care routing frameworks, and value-based care principles
Proven ability to define strategic product visions, build roadmaps, and prioritize technology investments for provider-facing platforms
Demonstrated ability to align Clinical Operations, Network Management, Technology, Analytics, Quality, Utilization Management, and market leadership teams
Strong ability to define, track, and interpret KPIs across provider performance, care routing effectiveness, network utilization, referral patterns, and member outcomes
Demonstrated ability to develop and execute multi-year strategic plans and lead organizational change management efforts
Exceptional ability to prepare and deliver executive-level presentations, business cases, and operating reviews
Preferred: Experience leading AI-enabled healthcare products or digital transformation initiatives
Preferred: MBA, MHA, or equivalent graduate degree
Preferred: Formal training in product management, digital transformation, change management, or healthcare operations leadership
Preferred: Lean, Six Sigma, or other structured operational improvement methodology

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Alignment Health Website LinkedIn All Job Openings 501 - 1000 employees Founded 2013 ⚕️ Healthcare Insurance 🛡️ Insurance 🏥 Healthcare 💰 $135M Series C on 2020-03 Healthcare Insurance
Insurance
Healthcare Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members. Member Lifecycle Director – Transformation Job not on LinkedIn 🔥 40 minutes ago 🇺🇸 United States – Remote 💵 $130.3k - $195.5k / year ⏰ Full Time 🔴 Lead 👔 Director 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Define and execute the strategy to improve member operations across acquisition, enrollment, onboarding, engagement, service, retention, and renewal
Develop a multi-year roadmap aligning operational improvements, technology investments, and business priorities
Identify opportunities to improve member experience, operational efficiency, retention, and growth
Design and evolve member operations operating models, workflows, governance structures, service models, and accountability frameworks
Lead assessment and improvement of member journeys across the lifecycle
Lead cross-functional process redesign, automation, workflow optimization, and standardization initiatives
Partner with Product and Technology teams to prioritize technology investments and translate business requirements into scalable solutions
Lead implementation of automation, AI-enabled capabilities, digital engagement tools, workflow technologies, and self-service solutions
Establish KPIs and success measures, monitor performance, and ensure measurable business value and return on investment
Develop business cases supporting transformation priorities and investment decisions
Serve as primary liaison across Operations, Clinical Services, Product, Technology, Marketing, Analytics, Quality, Compliance, Network, Finance, and market leadership
Facilitate governance forums and executive steering committees
Evaluate technologies, vendors, and operational capabilities; develop recommendations and lead implementation efforts
Individual contributor role 🎯 Requirements
Minimum 7 years of progressive leadership experience in healthcare operations, care delivery, provider strategy, network strategy, product management, or related healthcare functions
Experience leading technology-enabled operational improvement efforts and digital product or platform initiatives
Bachelor's degree in Healthcare Administration, Business Administration, or a related field; four years of additional directly relevant experience may be considered in lieu of a degree
Demonstrated working knowledge of healthcare delivery models, provider performance management, referral management, care routing frameworks, and value-based care principles
Proven ability to define strategic product visions, build roadmaps, and prioritize technology investments for provider-facing platforms
Demonstrated ability to align Clinical Operations, Network Management, Technology, Analytics, Quality, Utilization Management, and market leadership teams
Strong ability to define, track, and interpret KPIs across provider performance, care routing effectiveness, network utilization, referral patterns, and member outcomes
Demonstrated ability to develop and execute multi-year strategic plans and lead organizational change management efforts
Exceptional ability to prepare and deliver executive-level presentations, business cases, and operating reviews
Preferred: Experience leading AI-enabled healthcare products or digital transformation initiatives
Preferred: MBA, MHA, or equivalent graduate degree
Preferred: Formal training in product management, digital transformation, change management, or healthcare operations leadership
Preferred: Lean, Six Sigma, or other structured operational improvement methodology Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Director of Information Technology 🔥 2 hours ago ai2io 11 - 50 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Director of IT leading secure Microsoft 365, Azure, and ITSM operations for AI2IO, a technology solutions company. Building multidisciplinary teams and executing the CTO's technology roadmap. 🇺🇸 United States – Remote 💵 $141.8k - $172.5k / year ⏰ Full Time 🔴 Lead 👔 Director Territory Director 🔥 3 hours ago Clinically AI 11 - 50 🏥 Healthcare 💼 Consulting 📣 Marketing Website LinkedIn All Job Openings Territory Director expanding Clinically AI’s AI platform for healthcare documentation, compliance, and workflow efficiency. Building regional markets and strategic provider relationships across U.S. territories. 🇺🇸 United States – Remote 💵 $130k - $150k / year ⏰ Full Time 🔴 Lead 👔 Director Director 🔥 3 hours ago Elevate 1001 - 5000 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Director guiding nonprofit organizations through institutional fundraising strategy, grant writing, and funder stewardship. Managing client teams and junior fundraising professionals at Elevate. 🇺🇸 United States – Remote 💵 $72.5k / year ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Territory Director 🔥 3 hours ago Solventum 10,000+ employees 🏥 Healthcare 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Acera Territory Director driving Restrata surgical biomaterial adoption and sales for Solventum’s healthcare business. Supporting surgeons through clinical education, case coverage, and intraoperative guidance in Chicago. 🇺🇸 United States – Remote 💵 $95k / year ⏰ Full Time 🔴 Lead 👔 Director Director, Advertising Promotion – Remote Eligible 🔥 5 hours ago Lifelancer 51 - 200 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Regulatory advertising director guiding promotional and non-promotional review for Vertex, a global biotechnology company. Leading cross-functional compliance, Health Authority interactions, and promotional strategy. 🇺🇸 United States – Remote 💵 $188k - $282k / year 💰 Pre Seed Round on 2022-03 ⏰ Full Time 🔴 Lead 👔 Director View More Director Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs