Pharmacy Contact Center Manager

Alignment Health

. Lead, coach, and develop Pharmacy Technician Leads and Pharmacy Technicians .

Posted 9/17/2026full-timeOrange • California • United StatesMid-LevelSenior💰 $58,531 - $87,797 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities while ensuring compliance with regulatory requirements and enhancing pharmacy operations. Proficient in performance monitoring, coaching, and developing high-performing teams to improve pharmacy quality outcomes and member satisfaction.

Highest-signal resume keywords

Pharmacy Technician LicensureManaged Care ExperienceMedicare Part D ExperiencePerformance MonitoringTeam Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pharmacy OperationsClaims ProcessingWorkflow CoordinationPerformance EvaluationsMedication Adherence

Soft Skills

LeadershipCommunicationRelationship-BuildingMentoringCoaching

Tools & Technologies

Microsoft Office SuitePharmacy SystemsClaims PlatformsCRM Tools

Certifications & Qualifications

Active Pharmacy Technician Licensure

Industry Keywords

Pharmacy Quality ProgramPart D Star MeasuresAudit ReadinessContinuous ImprovementEngagement

About the role

Key responsibilities & impact

Lead, coach, and develop Pharmacy Technician Leads and Pharmacy Technicians
Monitor team performance and provide feedback, mentoring, and career development
Conduct performance evaluations and support performance management activities
Translate strategic priorities into effective daily workflows
Foster accountability, engagement, and continuous improvement
Partner with pharmacy leadership to implement workflow enhancements and operational policies
Ensure compliance with departmental procedures and regulatory requirements
Support audit readiness and documentation quality standards
Assist with claims processing issues, PBM interactions, and member/provider communications
Collaborate across teams to improve pharmacy quality outcomes, Star performance, and member satisfaction
Support pharmacy programs, campaigns, quality initiatives, and PBM oversight activities
Recruit, hire, onboard, train, and develop team members
Assign and monitor workloads
Coach, counsel, and manage performance
Build a high-performing, engaged technician team

Requirements

What you’ll need

5+ years of experience managing pharmacy-focused contact center operations or related experience
Managed care experience preferred
Medicare Part D experience preferred
Pharmacy quality program experience preferred
Understanding of pharmacy operations, providers, members, and medication adherence strongly preferred
Experience managing work that directly impacts Part D Star measures strongly preferred
Experience leading large teams of pharmacy technicians strongly preferred
Demonstrated ability to build credibility, improve morale, and develop high-performing teams strongly preferred
Experience in a pharmacy or provider environment strongly preferred
High school diploma or equivalent required
Associate's or Bachelor's degree in healthcare, business, or a related field preferred
Active Pharmacy Technician licensure strongly preferred
Strong leadership and team management capabilities
Excellent communication and relationship-building skills
Experience with workflow coordination, performance monitoring, and coaching
Proficiency with Microsoft Office Suite and pharmacy systems, including claims platforms and CRM tools
Ability to meet the essential physical functions of the role, including standing, walking, sitting, reaching, handling objects, and frequently lifting/moving up to 10 pounds

Benefits

Comp & perks

Ample room for growth and innovation
Career development
Hybrid work environment balancing collaboration and flexibility