Telehealth Coordinator, Virtual Care Center

Alignment Health

. Answer inbound calls on the Virtual Care Center queue .

Posted 10/14/2026full-timeRemote • United StatesJunior💰 $41,472 - $62,208 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient interaction skills, including gathering symptoms and concerns, while effectively scheduling appointments and navigating telehealth platforms. Proficient in providing high-quality customer service and technical assistance in a fast-paced remote healthcare environment.

Highest-signal resume keywords

Patient Symptom GatheringTelehealth ExperienceMedical Assistant CertificationCustomer Service ExcellenceTechnical Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingTriage SkillsDocumentation AccuracySymptom AssessmentPatient Outreach

Soft Skills

Strong Listening SkillsEffective CommunicationAttention to DetailAbility to Work Under PressureEmpathy

Tools & Technologies

Microsoft OutlookMicrosoft TeamsMicrosoft WordMicrosoft ExcelTelehealth Platforms

Certifications & Qualifications

Medical Assistant Certification

Industry Keywords

Virtual CarePrimary CareRemote HealthcarePatient NavigationHealthcare Coordination

About the role

Key responsibilities & impact

Answer inbound calls on the Virtual Care Center queue
Gather patients’ symptoms, concerns, and relevant information to support scheduling and routing
Recognize when patient information requires additional clinical review and escalate concerns according to established protocols
Schedule telephonic and virtual appointments with providers
Help patients prepare for virtual visits and navigate the telehealth platform
Support providers with referral and authorization requests, including submission, review, and follow-up
Coordinate with IPA groups, PCP offices, pharmacies, DME companies, and other healthcare partners
Conduct outbound patient outreach, including ER admission follow-ups, Teladoc follow-ups, annual assessments, and other assigned patient populations
Accurately document patient interactions while navigating multiple systems
Support new hire onboarding through system training and shadowing sessions
Complete other duties as assigned

Requirements

What you’ll need

1–2 years of experience in a primary care or medical office setting using phones and scheduling appointments
Experience providing high-quality customer service
Experience providing technical assistance
High school diploma or general education degree (GED), required
Ability to work Saturdays
Strong listening and communication skills with the ability to ask appropriate questions and accurately capture patient information
Ability to navigate multiple systems while maintaining accuracy and attention to detail
Comfortable learning new technologies and working in a fast-paced remote environment
Basic proficiency in Microsoft Outlook, Teams, Word, and Excel
Medical Assistant Certification strongly preferred
Telehealth, virtual care, or remote healthcare experience preferred
Strong experience gathering patient symptoms and medical information over the phone and appropriately escalating concerns preferred
Strong triage and symptom-gathering skills within the appropriate scope of the role preferred
Experience supporting patients who may be upset, anxious, experiencing urgent concerns, or navigating behavioral health needs preferred

Benefits

Comp & perks

Equal Employment Opportunity and Affirmative Action
Reasonable accommodations under the Americans with Disabilities Act (ADA)