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Alithya

Senior Solutions Architect – Field Service

Alithya

. Lead discovery sessions to understand service processes, pain points, priorities, dependencies, risks, and success measures .

Posted 10/26/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing Salesforce Field Service solutions, with a strong focus on configuration, data modeling, and user experience. Proven ability to lead discovery sessions, translate business requirements into actionable plans, and guide integrations across various platforms.

Highest-signal resume keywords
Salesforce Field Service Consultant CertificationService Cloud Consultant CertificationSalesforce ConfigurationAgile Delivery MethodologiesField Service Operations Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Salesforce ConfigurationData ModelingAutomationReportingScheduling OptimizationUser Acceptance TestingChange ManagementImplementation PlanningInventory ManagementAsset Management
Soft Skills
CollaborationLeadershipCommunicationProblem-SolvingClient Advising
Tools & Technologies
SalesforceCRM PlatformsERP SystemsMobile SolutionsDashboards
Certifications & Qualifications
Salesforce Field Service Consultant CertificationService Cloud Consultant Certification
Industry Keywords
UtilitiesTelecommunicationsManufacturingEquipment ServicesService-Level Agreements

Tech Stack

Tools & technologies
CloudERP

About the role

Key responsibilities & impact
  • Lead discovery sessions to understand service processes, pain points, priorities, dependencies, risks, and success measures
  • Design end-to-end Salesforce Field Service solutions, including service territories, work order management, scheduling and optimization, inventory management, asset management, dispatcher user experience, and offline technician mobile experience
  • Translate business requirements into solution designs, process flows, and implementation plans
  • Develop user stories, acceptance criteria, and prioritized delivery backlogs
  • Advise clients on configuration and customization choices, balancing immediate needs with long-term maintainability
  • Guide integrations between Salesforce Field Service and CRM, ERP, inventory, billing, and customer service platforms
  • Provide architectural guidance on security and visibility, data migration, reporting, and platform performance
  • Perform declarative Salesforce configuration using platform tools, reports, dashboards, and automation capabilities
  • Support user acceptance testing, including test scenarios, test scripts, issue triage, and business signoff
  • Support deployment, change management, user training, and post-launch improvement

Requirements

What you’ll need
  • Salesforce Field Service Consultant and Certified Service Cloud Consultant Certifications or equivalent hands-on expertise
  • 5+ years of consulting experience implementing Salesforce Field Service for clients with complex service operations and large user populations
  • Experience leading or contributing to multiple full lifecycle implementations, from discovery through deployment and support
  • Hands-on Salesforce platform experience, including configuration, data modeling, security, automation, reporting, scalability, and performance considerations
  • Experience with Salesforce mobile solutions, offline use cases, and technician adoption
  • Experience with complex scheduling, optimization, service-level agreements, or high-volume dispatch
  • Experience working with Agile delivery methodologies and distributed development teams
  • Experience in utilities, telecommunications, manufacturing, or equipment services
  • Strong understanding of field service operations and industry best practices, including Scheduling and Optimization (ESO)
  • Proven ability to collaborate across teams and leadership levels to deliver projects on time and on budget
  • English: Proficient

Benefits

Comp & perks
  • Flexible work options
  • Unlimited Vacation Plan
  • 24/7 virtual healthcare
  • Extensive wellness portal supporting physical, mental, emotional and financial well-being
  • Access to thousands of online courses and certifications
  • Exclusive leadership programs
  • Tuition reimbursement program for external training
  • Employee Share Purchase Plan with matched contributions