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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management within IT managed services, including vendor management, resource planning, and budget oversight. Strong communication and analytical skills are essential for coordinating with clients and internal teams while ensuring project deliverables are met.
Highest-signal resume keywords
Project ManagementVendor ManagementSalesforceNetSuiteIT Managed Services
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementIT Managed ServicesNetwork AdministrationService Desk AdministrationBudget ManagementResource PlanningTask SchedulingOperating Systems KnowledgeAnalytical SkillsProblem-Solving Skills
Soft Skills
Communication SkillsOrganization SkillsTime Management SkillsLeadership SkillsFlexibility
Tools & Technologies
SalesforceNetSuite
Industry Keywords
Hospitality IndustryThird-Party VendorsClient OnboardingQuality ControlService Reviews
About the role
Key responsibilities & impact- Act as main point of contact during the lifecycle of assigned projects for external clients and internal team members
- Schedule and coordinate onsite and remote resources for site surveys, scheduled migrations, and project tasks
- Create and maintain project plans based on project type
- Manage and update Salesforce and/or NetSuite systems for service project deliverables
- Issue and track subcontractor purchase orders and invoices
- Schedule and manage third-party vendors to complete assigned project or client scope
- Schedule and complete managed services client onboarding training
- Complete final managed services technology stack quality-control checks
- Schedule and complete 90-day service and business reviews with newly onboarded clients
- Create and update annual capital and operational budgets for managed services clients
- Schedule and review annual capital and operational budgets with clients
- Coordinate internal resources to obtain quotes for technology refresh needs and client technology requests
Requirements
What you’ll need- At least 2 years of experience in IT managed services/help desk, preferably in the hospitality industry
- Experience with project managing a variety of IT products and recurring services
- Experience managing third-party vendors, contractors, and timelines
- Advanced computer skills and in-depth knowledge of different operating systems, network administration, and service desk administration
- Project management and leadership skills for managing projects and the teams involved with them
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
- Analytical and problem-solving skills to handle issues during project completion
- Organization and time management skills to keep projects on track and within budget
- Excellent resource planning and task scheduling skills
- Flexibility for up to 20% travel
- Ability to work one week on call per month to support critical issues (6 pm – 6 am CT Monday to Friday, Saturday/Sunday all day)
Benefits
Comp & perks- Medical and Prescription options
- Dental, Orthodontics and Vision Plans
- Rich HSA company-funded options
- Flexible Spending accounts
- 100% Company paid premiums for Short Term Disability
- Life and Accidental Death and Dismemberment insurance plan options
- Supplemental Insurance Plan options
- 401(k) Profit-Sharing Retirement plan
- Flexible Paid Time Off after 60 days of employment
- Paid Holidays, per Employee Handbook
- Great workplace culture that embodies our values