Patient Engagement Team Lead

AllCare Primary & Immediate Care

. Support daily operations of the Health Guide and Phone teams while maintaining an active team workload .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $29 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations and patient engagement, with a strong focus on team coordination, coaching, and process improvement. Proficient in managing workflows, ensuring compliance with regulations, and enhancing patient experiences through effective communication and organizational skills.

Highest-signal resume keywords

Healthcare Operations ExperienceTeam LeadershipCoaching and TrainingMicrosoft Office ProficiencyPatient Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Technology PlatformsPatient SchedulingCare CoordinationElectronic Health Record (EHR) SystemsWorkflow Coordination

Soft Skills

Strong Communication SkillsOrganizational SkillsInterpersonal SkillsProblem-Solving SkillsReliability

Tools & Technologies

Workforce Management SystemsCall Quality Monitoring ToolsProductivity ReportingTelephony Platforms

Industry Keywords

HIPAA CompliancePatient Privacy RegulationsCall Center OperationsHealthcare Administration

About the role

Key responsibilities & impact

Support daily operations of the Health Guide and Phone teams while maintaining an active team workload
Provide day-to-day operational support, coaching, workflow coordination, and guidance
Monitor attendance, schedule adherence, team coverage, call volumes, queue activity, productivity, workflow completion, and service levels
Serve as the first point of contact for routine operational questions and escalations
Identify coverage gaps and communicate staffing concerns to the manager
Coordinate breaks, lunches, and daily assignments
Assist with inbound and outbound patient interactions as needed
Support timely completion of assigned cases, outbound calls, and follow-up activities
Provide daily operational updates and highlight unresolved issues
Recommend process improvements that enhance team efficiency and patient experience
Support onboarding and training of new employees
Reinforce workflows, policies, procedures, and service expectations
Assist with quality reviews and provide routine coaching and feedback
Identify training gaps and recommend development opportunities
Coordinate with clinic teams, Omega, and other departments
Escalate urgent patient concerns and operational issues appropriately
Maintain compliance with HIPAA, patient privacy regulations, organizational policies, and applicable healthcare requirements
Handle patient information securely and confidentially
Assign work, monitor productivity, provide feedback, facilitate training, and recommend performance improvements within the role's authority

Requirements

What you’ll need

High school diploma or equivalent
Experience in healthcare operations, patient engagement, customer service, or a call center environment
Strong communication, organizational, interpersonal, and problem-solving skills
Ability to coach and support employees in a professional and constructive manner
Demonstrated reliability, accountability, and leadership potential
Proficiency with Microsoft Office applications and healthcare technology platforms
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
Preferred: Prior Team Lead, trainer, mentor, or supervisory experience
Preferred: Experience with patient scheduling, care coordination, health navigation, or healthcare call center operations
Preferred: Familiarity with workforce management systems, call quality monitoring tools, productivity reporting, and telephony platforms
Preferred: Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field
Preferred: Experience working with electronic health record (EHR) systems
Ability to remain seated for extended periods while working on a computer and telephone
Ability to work in a fast-paced, high-volume patient engagement and call center environment
Ability to communicate effectively with patients, providers, and internal teams

Benefits

Comp & perks

Health, dental, and vision insurance
Life insurance
401(k) retirement plan
Paid time off (vacation, holidays, sick leave)
Professional development and continuing education opportunities
Supportive, collaborative, and inclusive work culture
Competitive compensation based on experience and qualifications