Quality Manager, Behavioral Health

AllCare Primary & Immediate Care

. Develop, implement, and manage behavioral health quality assurance and quality improvement processes across therapy and psychiatry services .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in behavioral health quality assurance and improvement processes, including chart audits, clinical documentation standards, and quality metrics analysis. Proficient in developing workflows, audit tools, and performance monitoring processes while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Behavioral Health Quality ManagementChart AuditsClinical Documentation StandardsQuality Improvement PrinciplesTelehealth Service Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceQuality ImprovementData AnalysisClinical DocumentationRisk AssessmentTreatment PlanningAudit Tool DevelopmentPerformance MetricsWorkflow DevelopmentPayer Audit Support

Soft Skills

Organizational SkillsCommunication SkillsCollaborationLeadershipMentorship

Tools & Technologies

Microsoft OfficeElectronic Health RecordsReporting ToolsQuality DashboardsOutcome Measurement Tools

Certifications & Qualifications

Active Clinical License in VA, DC, or MDLCSW-CLICSWLPCLCPCLMFT

Industry Keywords

Behavioral HealthHealthcare Quality ManagementComplianceIntegrated Care ModelsClinical Quality Assurance

About the role

Key responsibilities & impact

Develop, implement, and manage behavioral health quality assurance and quality improvement processes across therapy and psychiatry services
Develop and maintain chart audit processes evaluating clinical documentation, treatment planning, medical necessity, risk assessment, coding support, and compliance
Monitor documentation timeliness, completeness, and quality; identify trends and support improvement with clinical and operational leaders
Conduct documentation reviews and provide actionable feedback to providers
Develop and implement clinical documentation standards, templates, workflows, and audit tools
Track and evaluate quality metrics including clinical outcomes, PHQ-9 and GAD-7 measurement cadence, symptom improvement, patient satisfaction, access, complaints, incidents, and provider performance
Create quality scorecards, dashboards, audit tools, reports, and outcome measurement processes
Analyze quality data and prepare summaries with findings, recommendations, and action plans
Support payer, regulatory, accreditation, and internal audit readiness
Identify risks, close process gaps, strengthen quality controls, and support investigations and corrective actions
Review complaints, grievances, incident reports, safety concerns, adverse events, and clinical risk matters
Collaborate on peer review, case review, provider education, documentation feedback, and performance improvement
Provide clinical quality guidance on documentation, evidence-based care, workflows, care coordination, and high-risk patient management
Support provider onboarding, training, coaching, and ongoing education
Support standardized workflows for referrals, scheduling, documentation, treatment plans, high-risk patient management, crisis escalation, care coordination, and follow-up
Lead or participate in quality committees, workgroups, audits, performance improvement projects, and change management initiatives
Apply structured problem-solving methods to identify root causes and support sustainable improvements
Collaborate cross-functionally with behavioral health operations, clinical leadership, compliance, revenue cycle management, data analytics, product, customer service, credentialing, and other teams
Support behavioral health policies, procedures, workflows, scorecards, outcome measures, and performance monitoring processes
Potentially supervise Quality Assurance staff or designated team members, providing leadership, training, mentorship, and accountability

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, public health, behavioral health, social work, counseling, nursing, psychology, or a related field
5–8 years of relevant experience in healthcare quality management, behavioral health operations, clinical quality assurance, compliance, or related healthcare settings
Experience with behavioral health documentation standards, chart audits, treatment plans, medical necessity, risk assessment, and payer audit expectations
Knowledge of quality assurance and quality improvement principles, methods, and tools
Experience collecting, reviewing, analyzing, and interpreting clinical, operational, and quality data
Strong understanding of telehealth, outpatient behavioral health service delivery, and integrated or collaborative care models
Ability to develop workflows, audit tools, policies, procedures, reports, scorecards, and improvement plans
Strong organizational skills with the ability to manage multiple priorities, deadlines, and cross-functional projects
Excellent written and verbal communication skills, including the ability to provide clear documentation feedback and present findings to leadership
Ability to work collaboratively with clinical providers, operational leaders, compliance, revenue cycle management, product, data, credentialing, and customer service teams
Proficiency with Microsoft Office applications and comfort working with electronic health records and reporting tools
Preferred: Active clinical license in VA, DC, or MD — LCSW-C, LICSW, LPC, LCPC, or LMFT
Preferred: Experience delivering behavioral health services via telehealth
Preferred: Experience with Athena or similar electronic health record systems
Preferred: Experience supporting payer audits, regulatory reviews, complaint and grievance processes, incident review, or corrective action plans
Preferred: Familiarity with PHQ-9, GAD-7, outcome measurement, provider performance metrics, and clinical quality dashboards
Preferred: Experience providing clinical consultation, provider support, mentoring, supervision, or quality leadership within behavioral health settings