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Regional Operations Manager
Alliance Animal Health. Provide operational oversight and support for multiple specialty, emergency, and urgent care hospitals throughout the Mid-West region .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong financial acumen and operational oversight in veterinary hospital management, with a focus on improving efficiency, team engagement, and patient access across multiple facilities. Proven ability to build relationships with veterinary professionals and lead diverse teams to achieve operational goals.
Highest-signal resume keywords
Veterinary Hospital Operations ExperienceFinancial Performance ImprovementMultisite Leadership ExperienceCoaching and Developing Hospital LeadersVeterinary Practice Management Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
P&L ManagementBudgetingLabor ManagementForecastingExpense ControlOperational Performance MetricsStaffing ModelsClinical WorkflowsKPI MonitoringRevenue Growth
Soft Skills
Excellent CommunicationProblem-SolvingOrganizational SkillsLeadership SkillsRelationship Building
Tools & Technologies
Veterinary Practice Management SystemsFinancial ReportingPerformance Analytics
Certifications & Qualifications
CVPMMBAMHA
Industry Keywords
Emergency CareSpecialty CareUrgent CareVeterinary ManagementOperational Efficiency
About the role
Key responsibilities & impact- Provide operational oversight and support for multiple specialty, emergency, and urgent care hospitals throughout the Mid-West region
- Partner with hospital leadership to improve daily workflows, staffing efficiency, patient access, and overall operational performance
- Establish consistent operational expectations while respecting each hospital's unique culture, clinical services, and business needs
- Identify operational challenges and implement sustainable solutions collaboratively with hospital teams
- Maintain a strong field presence through regular hospital visits, leadership meetings, and ongoing communication
- Own regional financial performance, including revenue growth, EBITDA, labor management, expense control, and profitability
- Develop and execute budgets, forecasts, and financial improvement plans with hospital leaders
- Monitor KPIs including revenue, transactions, average transaction charges, labor costs, staffing productivity, and client experience metrics
- Translate financial data into actionable priorities for hospital leadership teams
- Coach and mentor Practice Managers, Hospital Administrators, and department leaders
- Establish expectations, accountability, and consistent follow-through across hospital teams
- Support leadership development, succession planning, employee engagement, recruiting, retention, performance management, and staffing strategies
- Support emergency, specialty, and urgent care staffing, scheduling, workflow, patient flow, and operational efficiency
- Improve appointment availability, service utilization, and access to veterinary care
- Build relationships with Medical Directors, veterinary partners, and hospital leadership teams
- Strengthen community awareness, referring veterinarian relationships, hospital reputation, client communication, service accessibility, and client experience
- Support referral growth, client retention, and community relationships
- Execute regional priorities and operational improvement initiatives with the Regional Vice President
- Support new hospital integrations, leadership transitions, service expansions, and operational readiness
- Collaborate with Finance, Marketing, Human Resources, Talent Acquisition, IT, and other central support teams
- Share best practices and help develop operational processes and leadership resources for regional growth
- Report to the Regional Vice President, Specialty, Emergency & Urgent Care
Requirements
What you’ll need- 5+ years of progressive veterinary hospital operations experience, preferably within emergency, specialty, urgent care, or a combination of these environments
- 2+ years of multisite leadership experience or comparable senior-level management experience within a large, complex veterinary hospital
- Demonstrated success improving hospital financial performance, operational efficiency, and team engagement
- Strong financial acumen, including P&L management, budgeting, labor management, forecasting, and expense control
- Experience coaching and developing Practice Managers, Hospital Administrators, or other hospital leaders
- Understanding of veterinary hospital staffing models, veterinarian productivity, clinical workflows, and operational performance metrics
- Ability to build strong relationships with veterinary professionals, medical leadership, and hospital partners
- Excellent communication, problem-solving, organizational, and leadership skills
- Ability to manage competing priorities across multiple hospitals and geographic markets
- Bachelor's degree in business, healthcare administration, veterinary management, or a related field, or equivalent professional experience
- Willingness and ability to travel extensively throughout the assigned region
- 7+ years of veterinary hospital leadership experience, particularly within specialty, emergency, or urgent care (even better)
- Previous experience as a Regional Manager, Area Manager, Hospital Administrator, Director of Operations, or senior veterinary practice leader (even better)
- Experience overseeing multiple hospitals, large multidisciplinary teams, or 24-hour emergency operations (even better)
- Experience supporting hospital integrations, new hospital openings, service expansions, or operational turnarounds (even better)
- Familiarity with veterinary practice management systems, financial reporting, and performance analytics (even better)
- CVPM, MBA, MHA, or similar professional credentials (even better)
Benefits
Comp & perks- Competitive compensation
- Performance-based bonus opportunities
- Comprehensive benefits
- Paid time off
- Professional development opportunities
- Partnership with veterinary professionals and hospital leaders
- Support for hospitals maintaining individual identities, cultures, and medical decision-making authority
- Leadership development opportunities
- Collaboration with Specialty, Emergency & Urgent Care leadership and central support partners
- Opportunities to contribute to new initiatives, hospital development, and organizational growth