Behavioral Health Crisis Clinician

Alliance Health

. Provide coverage for the 24-hour Behavioral Health Crisis line .

Posted 9/24/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $69,592 - $88,729 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention and mental health support, with a strong ability to assess clinical needs and coordinate care effectively. Proficient in utilizing multiple software platforms and maintaining compliance with state and federal regulations.

Highest-signal resume keywords

Crisis InterventionBehavioral Health License (LCSW, LCMHC, LCAS, LPA, LMFT)Telephonic AssessmentKnowledge of DSM-5Culturally Competent Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telephonic ScreeningClinical TriageCrisis Service AuthorizationDocumentation SkillsKeyboarding SkillsAssessment SchedulingCrisis ResponseDe-escalation TechniquesMultitaskingTroubleshooting Technological Issues

Soft Skills

Communication SkillsAbility to Remain Composed Under StressCollaboration with AgenciesTraining and Support for StaffProblem-Solving

Tools & Technologies

Client Management SystemElectronic Scheduling SystemMCO Tracking SystemMulti-Function Phone SystemOverflow Vendor Reports

Certifications & Qualifications

Master’s Degree in Human ServicesActive Behavioral Health License in North Carolina

Industry Keywords

Crisis Line CoverageMental Health Support ServicesASAM CriteriaMandatory ReportingClient RightsConfidentialityCrisis Intervention TechniquesMotivational InterviewingMCO/LME StructureHigh-Risk Populations

About the role

Key responsibilities & impact

Provide coverage for the 24-hour Behavioral Health Crisis line
Conduct telephonic screening, triage, assessment, and referral functions
Link individuals safely and promptly with services and community resources
Provide crisis service authorizations for state- and Medicaid-funded emergency services
Receive and manage escalated calls involving urgent or emergent needs, including psychosis, suicidality, homicidality, intoxication, withdrawal, or medical emergencies
Make clinical triage and level-of-care decisions based on limited telephonic information
Maintain caller safety by contacting and mobilizing EMS, CIT officers, police, mobile crisis teams, and other first responders
Engage Decision to Warn procedures for callers with active homicidal ideation
Report to Child Protective Services and Adult Protective Services when warranted
Identify high-risk and special healthcare-needs populations and refer them to Care Coordination
Review caller history in the client management system and schedule assessment appointments using the electronic scheduling system
Complete specialized screening documentation and document incoming call activity in the MCO tracking system
Operate a multi-function phone system and multiple software programs while managing caller needs
Conduct follow-up to confirm scheduled assessments and crisis follow-up appointments occur
Route calls to appropriate MCO departments
Monitor incoming faxes and overflow vendor reports
Engage interpreter services when needed
Provide clinical oversight and review of overflow-vendor calls
Assist callers with barriers to care and identify available resources
Provide consultation, support, and training to non-licensed Call Center staff
Recognize and report quality concerns and atypical call/service-seeking patterns

Requirements

What you’ll need

Master’s degree in Human Services field
Minimum of three (3) years post degree experience in a community, business or governmental program delivering mental health support services
Current, active, and unrestricted behavioral health license issued by a North Carolina Professional Board (LCSW, LCMHC, LCAS, LPA, LMFT)
Knowledge of relevant state and federal laws, client rights, mandatory reporting, and confidentiality
Knowledge of Crisis Intervention, Motivational Interviewing, and Systems Theory
Knowledge of culturally competent practices
Knowledge of DSM-5
Thorough knowledge of MCO/LME structure within the North Carolina mental health system
Thorough knowledge of ASAM Criteria and resources in the identified catchment area
Skill using multiple software platforms and strong keyboarding skills
Skill troubleshooting minor technological issues independently
Ability to assess clinical level of need telephonically
Ability to multitask, prioritize work independently, and remain composed during high-stress crisis calls
Ability to provide crisis response and deescalate difficult callers
Ability to coordinate effectively with staff from various agencies
Ability to communicate clearly orally and in writing
Must reside in North Carolina
Ability to work weekends and some holidays
Must attend an initial 6 to 8-week virtual training period, Monday-Friday, 9 a.m. to 5 p.m.

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility
Home-based work supplies and technologies