Behavioral Health Crisis Clinician – Weekends

Alliance Health

. Provide coverage of the 24-hour Behavioral Health Crisis line .

Posted 10/23/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $69,592 - $88,729 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention and telephonic assessments, ensuring caller safety and effective referrals within the behavioral health system. Proficient in managing high-stress situations while coordinating with various agencies and utilizing multiple software platforms.

Highest-signal resume keywords

Crisis InterventionTelephonic AssessmentBehavioral Health License (LCSW, LCMHC, LCAS, LPA, LMFT)Knowledge of ASAM CriteriaMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telephonic ScreeningClinical TriageCrisis ResponseMotivational InterviewingDiagnostic and Statistical Manual of Mental DisordersCulturally Competent PracticesTime ManagementProblem SolvingKeyboarding SkillsDocumentation

Soft Skills

Communication ExpertiseCustomer ServiceAbility to Deescalate Difficult CallersComposure Under StressCoordination with Agencies

Tools & Technologies

Client Management SystemElectronic Scheduling SystemMulti-Function Phone SystemMCO Tracking SystemSoftware Platforms

Certifications & Qualifications

Master’s Degree in Human ServicesActive Behavioral Health License in North Carolina

Industry Keywords

Mental Health Support ServicesCrisis Line CoverageMandatory ReportingClient RightsNorth Carolina Mental Health System

About the role

Key responsibilities & impact

Provide coverage of the 24-hour Behavioral Health Crisis line
Conduct telephonic screening, triage, assessments, reviews, and referrals
Receive escalated calls involving urgent or emergent needs, including psychosis, suicidality, homicidality, intoxication, withdrawal, or medical emergencies
Make clinical triage decisions based on limited information from telephonic screenings
Ensure comprehensive screening and referrals match the required level of service
Maintain caller safety, including contacting and mobilizing EMS, CIT officers, police, and mobile crisis teams
Engage Decision to Warn for callers with active homicidal ideation according to policy
Report to Child Protective Services and Adult Protective Services when warranted
Identify high-risk or special health care needs populations and refer them to Care Coordination
Review caller history in the client management system to determine appropriate referral options
Schedule assessment appointments with contracted providers using an electronic scheduling system
Complete specialized screening documentation and document incoming call activity in the MCO tracking system
Operate a multi-function phone system and multiple software programs while managing caller needs
Conduct follow-up activities for scheduled assessments and crisis follow-up appointments
Route calls to appropriate MCO departments when needed
Monitor incoming faxes and overflow vendor reports to ensure written referrals receive timely attention
Interact with community emergency services and engage interpreter services when needed
Provide clinical oversight and review of overflow vendor calls
Assist callers with obstacles to accessing care and identify available resources
Provide consultation and support to non-licensed Call Center staff
Train incoming staff and provide additional training throughout clinical operations
Read, integrate, and adapt procedural tasks in a rapidly changing, paperless environment
Report quality concerns and atypical call or service-seeking patterns to supervisors

Requirements

What you’ll need

Master’s degree in Human Services field
Minimum of three (3) years post degree experience in a community, business or governmental program that delivers mental health support services
Current, active, and unrestricted behavioral health license issued by a North Carolina Professional Board (LCSW, LCMHC, LCAS, LPA, LMFT)
Knowledge of relevant state and federal laws, client rights, mandatory reporting, and confidentiality
Knowledge of Crisis Intervention, Motivational Interviewing, and Systems Theory
Knowledge of culturally competent practices
Knowledge of the Diagnostic and Statistical Manual of Mental Disorders, 5th edition
Thorough knowledge of MCO/LME structure within the North Carolina mental health system
Thorough knowledge of ASAM Criteria and resources in the identified catchment area
Skill in using multiple software platforms and strong keyboarding skills
Skill troubleshooting minor technological issues independently
Ability to assess clinical level of need telephonically
Ability to provide crisis response and deescalate difficult callers
Ability to coordinate effectively with staff from various agencies
Ability to manage time, solve problems, and prioritize work independently
Ability to remain composed during high-stress, crisis-related calls
Microsoft Office proficiency
Communication, crisis intervention, and customer service expertise
Must reside in North Carolina
Some holiday hours are required

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility