Care Manager I – TCL

Alliance Health

. Complete comprehensive assessments or Care Needs Screening at enrollment, yearly, or when conditions change .

Posted 10/22/2026full-timeMorrisville • North Carolina • United StatesJunior💰 $30 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing Plans of Care, coordinating integrated whole-person care, and conducting comprehensive assessments. Proficient in Motivational Interviewing and knowledgeable about Medicaid benefits and mental health disorders.

Highest-signal resume keywords

Plans Of Care DevelopmentMotivational InterviewingPerson Centered ThinkingMedicaid KnowledgeClinical Documentation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Comprehensive AssessmentsCare Needs ScreeningTreatment Barrier IdentificationService Adherence MonitoringConflict ManagementDecision MakingDocumentation UploadingTCL Monitoring RequirementsHousing Stability SupportEducation Referrals

Soft Skills

Interpersonal CommunicationWritten CommunicationVerbal CommunicationDiplomacyDiscretion

Tools & Technologies

JIVACliveTCLDMicrosoft Office

Certifications & Qualifications

LCSWLCMHCLPALMFTLicensed Registered NurseNACCMNADD-SpecialistCBIS Certification

Industry Keywords

Mental HealthDevelopmental DisabilitiesSubstance AbuseIntegrated CareCommunity IntegrationMedicaid Tailored PlanEnhanced MHSUDWaiver Benefits PlansDiagnostic and Statistical Manual of Mental DisordersLOC Process

About the role

Key responsibilities & impact

Complete comprehensive assessments or Care Needs Screening at enrollment, yearly, or when conditions change
Develop and assign Plans of Care and interventions to appropriate care management team members
Coordinate integrated whole-person care across physical health, behavioral health, pharmacy, housing, and social needs
Assist members and legally responsible persons in choosing service providers and accessing services
Schedule and conduct face-to-face, virtual, and telephonic member or guardian meetings
Educate members about health plans, rights, grievance and appeals processes, service options, providers, and payer requirements
Monitor member status, service adherence, care needs, and Plans of Care
Identify treatment barriers and assist with appointments and treatment-provider connections
Recognize and report critical incidents and provider quality concerns
Maintain required member contacts and attend community, provider, and stakeholder meetings
Obtain, upload, and maintain clinical and supporting documentation in JIVA, Clive, and TCLD
Escalate complex cases and concerns to the supervisor
Coordinate transitions to appropriate levels of care and transitions outside the Alliance geographic area
Complete TCL monitoring requirements supporting tenancy, health, safety, community integration, housing, and provider coordination
Support housing stability, rehousing, voucher applications, inspections, recertifications, and required documentation
Educate members about IPS-SE employment, community integration, and education referrals
Complete discharge tasks when members leave TCL housing
Travel between Alliance offices and to meet members, providers, stakeholders, and attend court hearings as required

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university in Human Services field and two (2) years of post-bachelor’s degree mh/dd/sa experience with the population served, OR Bachelor’s degree in Non-Human Services field and four (4) years of post-bachelor’s degree mh/dd/sa experience with the population served, OR Master’s Degree in Human Services field and one (1) year of post graduate degree mh/dd/sa experience with the population served, OR fully or provisionally licensed in North Carolina as a LCSW, LCMHC, LPA, or LMFT, OR Licensed Registered Nurse (RN) in North Carolina with four (4) years of mh/dd/sa experience with the population served
Preferred: NACCM, NADD-Specialist and/or CBIS Certification
Knowledge of Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of the Diagnostic and Statistical Manual of Mental Disorders
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid Tailored Plan, Medicaid Direct, enhanced MHSUD, and waiver benefits plans
Skilled in Motivational Interviewing
Proficient in Microsoft Office products such as Word, Excel, and Outlook
Strong interpersonal and written/verbal communication skills, including conflict management and resolution
High level of diplomacy and discretion
Ability to make prompt, independent decisions based upon relevant facts
Satisfactory background and MVR check required after offer acceptance and before start date
Driver License preferred

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility