CRM IT Business Analyst

Alliance Health

. Gather and document business and functional requirements for CRM and ancillary applications .

Posted 10/12/2026full-timeMorrisville • North Carolina • United StatesMid-LevelSenior💰 $83,510 - $106,475 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in gathering and documenting business and functional requirements for CRM applications, with a strong focus on compliance, scalability, and security. Proficient in creating technical specifications, test plans, and supporting UAT processes while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Salesforce CRM Platform ExperienceTechnical AnalysisBusiness Process MappingSQL SkillsSalesforce Certified Business Analyst

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements Document (BRD) CreationTest Plan DevelopmentAcceptance Criteria DefinitionSoftware Development Life Cycle (SDLC)Data EncryptionValidation Dataset CreationApplication Performance VerificationDocumentation ToolsContinuous ImprovementDevOps Processes

Soft Skills

Communication Skills

Tools & Technologies

CRM ApplicationsAI ToolsData DictionariesApplication DiagramsEnd-User Guides

Certifications & Qualifications

Salesforce Certified Business Analyst

Industry Keywords

Health CareHealth InsuranceHIPAA Compliance

Tech Stack

Tools & technologies

SDLCSQL

About the role

Key responsibilities & impact

Gather and document business and functional requirements for CRM and ancillary applications
Lead discovery meetings to capture business objectives, KPIs, and organizational service needs
Create BRDs, business process diagrams, and acceptance criteria
Translate requirements into detailed CRM technical and functional specifications
Collaborate with CRM engineers, technical analysts, architects, developers, business customers, external entities, and vendors
Address scalability, security, HIPAA-related data encryption, and maintainability
Create test plans, test cases, and validation datasets for unit, integration, and UAT
Support UAT, log defects, prioritize fixes, oversee retesting, and obtain stakeholder sign-off
Verify application performance and validate releases
Support go-live activities, runbooks, SOPs, cutover checklists, production monitoring, reconciliations, and incident response
Maintain CRM inventories, data dictionaries, application diagrams, model documentation, end-user guides, technical documentation, and component catalogs
Contribute to CRM governance, privacy, compliance, DevOps processes, automation, reusable templates, self-service tooling, and continuous improvement
Utilize AI to increase team productivity and streamline analysis workflows

Requirements

What you’ll need

Vocational or Technical training in Computer Science, Information Systems, Business Administration, or a related field, and six (6) years of experience in Technical analysis; OR Associate’s degree from an accredited university in Computer Science, Information Systems, Business Administration, or a related field, and five (5) years of experience in Technical analysis; OR Bachelor’s degree from an accredited university in Computer Science, Information Systems, Business Administration, or a related field, and three (3) years of experience in Technical analysis
Salesforce Certified Business Analyst
Communication skills
Salesforce CRM platform experience
Software Development Life Cycle (SDLC) experience
IT Business Analysis experience
SQL, preferably SOQL, skills
Service business process mapping experience
Health Care or Health Insurance experience
Documentation Tools and Platforms
Satisfactory background check and credit check required before start date

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility