CRM Solution Architect – Full-time

Alliance Health

. Design and maintain enterprise CRM solutions, including Salesforce solution architecture, data models, integration patterns, declarative automation, and security structures .

Posted 9/18/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $91,192 - $116,270 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce solution architecture, data modeling, and integration patterns while ensuring compliance with enterprise architecture principles. Proficient in leading Agile processes and providing architectural guidance to optimize CRM solutions and enhance system performance.

Highest-signal resume keywords

Salesforce Certified Application ArchitectSalesforce Solution ArchitectureData ModelingIntegration PatternsAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Apex FundamentalsSOQLDeclarative ToolsData AnalysisBusiness Process ModelingCRM ImplementationPerformance AssessmentOptimization StrategiesAPI ConceptsSecurity Structures

Soft Skills

Analytical SkillsStrategic ThinkingPlanning SkillsProblem-Solving SkillsCommunication Skills

Tools & Technologies

SalesforceAppExchangeTelephony PlatformsData SystemsEnterprise Applications

Certifications & Qualifications

Salesforce Certified Application Architect

Industry Keywords

CRM SolutionsEnterprise ArchitectureGovernance StandardsSDLCCloud Adoption

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Design and maintain enterprise CRM solutions, including Salesforce solution architecture, data models, integration patterns, declarative automation, and security structures
Ensure solution designs align with enterprise architecture principles, compliance requirements, and performance best practices
Evaluate new Salesforce features, AppExchange solutions, and emerging technologies
Support the Salesforce Center of Excellence and uphold governance standards, design patterns, documentation practices, naming conventions, and release processes
Participate in backlog prioritization, SDLC reviews, and architectural quality assurance
Create and maintain architecture documentation, including diagrams, integration patterns, data models, specifications, requirements, and reusable templates
Partner with IT, Operations, business leadership, and external vendors to translate business needs into scalable CRM solutions
Identify solution risks, provide mitigation strategies, and support investment planning
Design and govern integrations for Salesforce, telephony platforms, data systems, and enterprise applications
Collaborate with engineers, developers, and data teams to ensure integration reliability, consistency, and maintainability
Oversee API usage, error handling practices, and data flow diagrams
Conduct performance assessments of flows, Apex, integrations, and data structures
Recommend and implement optimization strategies for stability, data quality, and system performance
Support modernization initiatives involving cloud adoption, automation, artificial intelligence, and digital engagement
Serve as a technical resource and escalation point for complex solution designs, integration issues, performance concerns, and cross-system architectural challenges
Conduct design reviews and provide guidance on architectural frameworks, secure design, data modeling, and CRM best practices
Share specialized knowledge with team members without supervising or directing their work
Collaborate with IT, Business Operations, Clinical Operations, Member & Provider Services, data teams, and external vendors

Requirements

What you’ll need

Bachelor’s degree in computer science, Business Administration, Information Systems, or a directly related field
Five (5) years of experience designing, configuring, and implementing CRM solutions
Experience designing data models, integrations, and automation within CRM platforms
Experience working in environments integrating CRM platforms with telephony or contact center tools
Experience participating in or leading Agile and SDLC processes
Experience providing architectural guidance within project or team environments
Experience conducting business process modeling or data analysis
Salesforce Certified Application Architect required
Advanced knowledge of Salesforce platform capabilities, including data modeling, automation, sharing and security, and integration patterns
Proficiency with declarative tools, Apex fundamentals, SOQL, and API concepts
Strong analytical, strategic thinking, planning, and problem-solving skills
Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders
Excellent technical writing and document design principles
Planning and organizational skills
Ability to prioritize initiatives to achieve strategic goals
Ability to manage and teach process change, conduct data analysis, and interpret information
High level of self-motivation and attention to detail
Ability to prioritize and execute tasks in a high-pressure environment
Ability to manage and work on multiple projects at the same time

Benefits

Comp & perks

Full-time remote work
Some travel for onsite meetings to the Home Office may be required