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Director – Care Management
Alliance Health. Lead operational oversight, implementation, and performance of Transition to Community Living and Care Management services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational oversight and performance management of Transition to Community Living and Care Management services, ensuring compliance with regulations and effective leadership in workforce management. Proficient in data interpretation, quality improvement processes, and building relationships with stakeholders to enhance care delivery.
Highest-signal resume keywords
Operational OversightLeadership DevelopmentCompliance ManagementData InterpretationCare Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program Performance MonitoringKPI ManagementBudget ManagementQuality Improvement ProcessesPopulation Health ApproachesCare Needs AssessmentConflict ResolutionChange ManagementReporting Needs IdentificationResource Allocation
Soft Skills
Strong Oral CommunicationStrong Written CommunicationInterpersonal SkillsProblem-Solving SkillsOrganizational Skills
Tools & Technologies
Microsoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Certifications & Qualifications
LCSWLMFTLCMHCLPARNCertified Care Management
Industry Keywords
Transition to Community LivingTailored Care ManagementDepartment of Justice SettlementWhole Person CareSerious Mental IllnessSubstance Use DisorderCommunity IntegrationAudit ReadinessHousing StabilityQuality Outcomes
About the role
Key responsibilities & impact- Lead operational oversight, implementation, and performance of Transition to Community Living and Care Management services
- Provide leadership to managers and supervisors responsible for TCL and CM operations
- Ensure compliance with state and federal regulations, Tailored Plan requirements, Department of Justice Settlement obligations, accreditation standards, and organizational priorities
- Translate strategic priorities into operational execution and measurable plans
- Develop leaders, succession plans, and workforce management strategies
- Monitor program performance, KPIs, productivity, quality outcomes, timeliness standards, and deliverables
- Oversee member assignment, risk stratification, care management activities, and caseload management
- Monitor escalations, critical incidents, grievances, housing barriers, and high-risk situations
- Develop corrective action and performance improvement plans
- Monitor expenditures, staffing resources, budgets, forecasts, and resource allocation
- Oversee Transition to Community Living operations, housing stability, community integration, and settlement-related activities
- Ensure audit readiness, documentation quality, reporting, and compliance
- Use operational and population health data to guide decisions
- Build relationships with providers, state agencies, housing organizations, county partners, and community stakeholders
- Present operational results and recommendations to senior leadership
- Facilitate resolution of barriers affecting members, providers, and staff
Requirements
What you’ll need- Master's degree from an accredited college/university in mental health, public health, social work, psychology, education, sociology, business or public administration and five (5) years of experience in a community, business, or governmental program in health-related fields, social work, or education, including three (3) years of supervisory, consultative or administrative experience; or Bachelor's degree in nursing from an accredited college/university and seven (7) years of relevant experience, including three (3) years of supervisory, consultative or administrative experience
- Must have a valid, active clinical license as a LCSW, LMFT, LCMHC, LPA, or RN in North Carolina
- Certified Care Management required within two (2) years of hire (NACCM, CCMC, or ACCM)
- Thorough knowledge of care needs for individuals with serious mental illness and/or severe substance use disorder with co-occurring acute and chronic conditions
- Thorough knowledge of whole person care and population health approaches to care management
- Knowledge of Microsoft Outlook and Teams
- Demonstrated knowledge of data interpretation and communicating findings clearly
- Ability to identify reporting needs and associated requirements
- Demonstrated knowledge of Excel, Word, and PowerPoint
- Strong oral and written communication skills
- Problem-solving and program analysis skills
- Change management and conflict resolution skills
- Interpersonal skills
- Ability to organize and manage multiple competing priorities independently
- Ability to manage effectively under deadline pressure
- Ability to build and maintain positive relationships with internal and external customers and stakeholders
- Knowledge of quality improvement processes
- Knowledge of TCL Settlement Agreement
- Knowledge of Tailored Care Management
Benefits
Comp & perks- Medical, Dental, Vision, Life, Long Term Disability
- Generous retirement savings plan
- Flexible work schedules including hybrid/remote options
- Paid time off including vacation, sick leave, holiday, management leave
- Dress flexibility