Diversion Outreach Specialist

Alliance Health

. Support members transitioning from institutional care settings to community-based care .

Posted 10/6/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $54,631 - $69,655 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in person-centered planning, motivational interviewing, and community resource navigation to support individuals transitioning from institutional to community-based care. Proficient in managing caseloads, maintaining compliance with Medicaid requirements, and fostering collaboration among planning teams.

Highest-signal resume keywords

Person-Centered PlanningMotivational InterviewingCommunity Resource NavigationConflict ResolutionMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Person-Centered PlanningMotivational InterviewingAssessment DevelopmentData AnalysisDocumentation ManagementResource NavigationProject ManagementConflict ResolutionRisk StratificationMedicaid Compliance

Soft Skills

DiplomacyDiscretionProblem SolvingNegotiationAdaptability

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Certifications & Qualifications

Bachelor’s Degree in Human ServicesBachelor’s-Level RNMaster’s Degree in Human Services

Industry Keywords

SED/SMIIDD/TBISDOH BarriersCommunity-Based CareCare ManagementSupported HousingService OptionsProvider EngagementCare PlanningDocumentation Standards

About the role

Key responsibilities & impact

Support members transitioning from institutional care settings to community-based care
Assist the Diversion Clinician with screening RSVP submissions in a timely manner
Use person-centered planning, motivational interviewing and assessments to review information and develop rapport with members
Obtain releases of information to improve care management activities
Provide education and support regarding rights, responsibilities, service options, provider availability and payer requirements
Collaborate with members and planning teams to develop plans reflecting individual needs and life goals
Update assessments and plans when members’ circumstances change
Educate members, guardians and families about provider choice, person-centered planning, cultural competence and local resources
Explain Supported Housing and other clinically appropriate community-based integrated settings
Notify the Diversion Clinician, Supervisor or Care Manager of new service needs
Attend required care-planning and provider-engagement meetings
Escalate high-risk, high-visibility or complex barriers and needs
Promote customer satisfaction through communication and timely follow-up
Verify members’ Medicaid and follow up on identified issues
Maintain documentation according to state, organizational and Medicaid requirements
Document in relevant databases and resolve documentation issues
Follow administrative procedures and manage caseload
Use data and risk stratification to analyze member needs, resource requirements and workflow consistency

Requirements

What you’ll need

Bachelor’s degree in a Human Services field and five (5) years of experience with the population served (SED/SMI or IDD/TBI), or Bachelor’s-level RN plus three (3) years of relevant experience working directly with individuals with SMI, or Master’s degree in a human services field and three (3) years of experience with the population served (SED/SMI or IDD/TBI)
Knowledge of resources and systems in the community that can assist with eliminating SDOH barriers to treatment and whole person living
High level of diplomacy and discretion
Problem solving, negotiation, arbitration and conflict resolution skills
Ability to shift between macro and micro level planning
Ability to organize multiple tasks and priorities and effectively manage projects from start to finish
Ability to quickly adapt to mandated changes and priorities within the department
Proficiency in Microsoft Office products such as Word, Excel, Outlook and PowerPoint
Ability to travel throughout Mecklenburg County as needed
Must pass a satisfactory background and MVR check
Preferred: Master’s degree in human services; 2 years of full-time, post-degree work experience with social service agencies
Preferred driver license

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility