In Reach and Engagement Specialist

Alliance Health

. Assess individuals’ interest in community inclusion and educate them about transitions to community living, housing options, employment opportunities, supported housing, and housing preferences .

Posted 10/26/2026full-timeFayetteville • North Carolina • United StatesJuniorMid-Level💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community inclusion, housing options, and behavioral health support, with a strong focus on person-centered planning and recovery principles. Proficient in navigating Medicaid and waiver services while effectively collaborating with community partners and stakeholders.

Highest-signal resume keywords

Behavioral Health ExperiencePerson-Centered PlanningMotivational Interviewing TechniquesPeer Support Specialist CertificationKnowledge of Medicaid and Waiver Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community InclusionHousing ApplicationsConflict ResolutionFinancial Planning ResourcesDetail OrientationProblem SolvingDocumentation ComplianceTraining on Tenancy RightsKnowledge of 1915(b) and (c) Waiver ServicesCultural Competence

Soft Skills

Interpersonal CommunicationWritten CommunicationFlexibilityAdaptabilityDiplomacy

Tools & Technologies

Microsoft OfficeTracking ToolsMedical Record Systems

Certifications & Qualifications

Peer Support Specialist Certification

Industry Keywords

Mental HealthPublic HealthSocial ServicesCommunity ResourcesRecovery ModelTrauma Informed CareHarm ReductionSystem of CareAlliance Care TeamBehavioral Health Needs

About the role

Key responsibilities & impact

Assess individuals’ interest in community inclusion and educate them about transitions to community living, housing options, employment opportunities, supported housing, and housing preferences
Resolve disparities identified for members living in institutionalized settings and document resolution of needs
Engage and educate members using recovery principles and person-centered dialogue
Provide face-to-face, field-based, and community-based support
Educate individuals and families about Medicaid, waiver services, provider choice, person-centered planning, cultural competence, and local resources
Explain the benefits and financial aspects of supported housing and integrated community settings
Address concerns of individuals who decline or feel ambivalent about supported housing
Link members and families to peer support, appropriate services, housing, and community resources
Facilitate and accompany individuals on permanent-housing site visits
Provide education and training on tenancy rights
Identify and address housing insecurity and support members with housing applications
Follow members through the transition and community-living process
Collaborate with the Alliance Care Team, Community Health and Well-Being, and other Alliance departments
Attend care-planning and provider-engagement meetings
Notify the Care Manager of newly identified service needs
Build social capital in members’ communities of choice
Develop knowledge of community systems and provide consultation and technical assistance to clinical departments
Collaborate with local stakeholders and build partnerships with mental health agencies, DSS, DJJ, and community partners
Represent Alliance in System of Care activities
Educate agencies and partners about local services, access methods, provider networks, mental health reform, and System of Care
Maintain accurate caseloads and tracking tools
Maintain medical-record compliance and quality
Document in-reach activities within required timeframes
Comply with state, organizational, and departmental policies, procedures, processes, and workflows
Travel up to four days per week throughout Cumberland County, Johnston County, and surrounding catchment counties

Requirements

What you’ll need

High school diploma or GED
Minimum of two years of experience working with individuals with behavioral health needs
At least two years lived experience navigating any of the Mental Health, Public Health, Social Service, and/or Justice systems
QP status preferred
Bachelor’s degree in human services-related field preferred
Master’s degree in a human service-related field highly preferred
Preferred training and/or documented knowledge of WRAP, Person-Centered Thinking, WHAM, Trauma Informed Care, MH First Aid, IPS-SE, Community Inclusion/Integration, Harm Reduction, and Recovery Model
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of community-specific financial planning resources
Knowledge of regulations and statutes specific to 1915(b) and (c) waiver services
Knowledge of and skill in Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Diplomacy and discretion to negotiate and resolve issues with minimal assistance
Problem solving, negotiation, arbitration, and conflict resolution skills
Ability to understand macro- and micro-level planning
Detail orientation and ability to organize multiple tasks and priorities
Flexibility and adaptability
Proficiency in Microsoft Office products such as Word, Excel, and Outlook
Satisfactory background and MVR check required after accepting an offer
Required driver license
Peer Support Specialist certification listed as required

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility
Peer support certification opportunity/requirement indicated in qualifications