Manager – Integrated Health Engagement

Alliance Health

. Supervise and support interdisciplinary care management teams through coaching, workload planning, and performance management .

Posted 10/14/2026full-timeMorrisville • North Carolina • United StatesMid-LevelSenior💰 $91,192 - $116,270 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supervising interdisciplinary care management teams, ensuring compliance with Medicaid regulations and quality improvement processes. Proficient in implementing integrated care models and managing operational performance to achieve organizational goals.

Highest-signal resume keywords

Bachelor's Degree In NursingValid RN License In North CarolinaThree Years Supervisory ExperienceKnowledge Of Medicaid And Integrated Care ModelsACM Or Certified Case Manager (CCM) Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical DocumentationCare Management WorkflowsQuality Improvement ProcessesOperational Data InterpretationKPI MonitoringConflict ResolutionCoaching And MentoringPerformance ManagementProject ImplementationEvidence-Based Care Planning

Soft Skills

Strong Organizational SkillsInterpersonal Communication SkillsProfessional Communication SkillsAbility To Manage Multiple PrioritiesNegotiation Skills

Tools & Technologies

Microsoft Office SuiteCare Management PlatformsJiva

Certifications & Qualifications

ACM CertificationCertified Case Manager (CCM) Certification

Industry Keywords

Medicaid RegulationsManaged CareIntegrated Care ModelsMaternal HealthBehavioral HealthCommunity HealthPopulation HealthQuality AuditsNCDHHS RequirementsTailored Plan

About the role

Key responsibilities & impact

Supervise and support interdisciplinary care management teams through coaching, workload planning, and performance management
Monitor team productivity, caseload distribution, and daily operational performance against department standards
Ensure staff adhere to workflows, documentation standards, and time-sensitive engagement strategies
Facilitate case reviews, supervision, and team meetings
Ensure teams have the tools and resources needed to achieve organizational goals and comply with licensure, regulatory, and accreditation requirements
Resolve conflicts and disputes and provide ongoing feedback, coaching, and mentoring
Implement and oversee the integrated care model and evidence-based member care planning
Monitor the quality and accuracy of member assessments, care plans, and interventions
Refine clinical workflows and integrate new tools or protocols into the care management platform
Monitor department KPIs and team metrics to identify trends, service gaps, and improvement opportunities
Support quality audits and staff remediation or performance improvement planning
Ensure compliance with NCDHHS requirements, Medicaid regulations, and Alliance Health policies
Support assigned projects, new workplans, project-specific workflows, and frontline change management initiatives
Assist with departmental goals and project milestone tracking
Serve as a primary contact for internal and external stakeholders, including providers and community partners
Communicate performance findings, operational challenges, and resource needs to the Director of Integrated Health Engagement
Collaborate with leadership to ensure consistent workflow implementation across disciplines
Ensure program operations and staff practices align with organizational policies, procedures, workflows, documentation standards, quality goals, and accountability measures

Requirements

What you’ll need

Bachelor’s degree from an accredited Nursing program with five (5) years post graduate degree experience, including at least two (2) years of applicable experience with the population served; OR Master’s degree from an accredited college or university in Human Services with three (3) years post graduate degree experience, including at least two (2) years of applicable experience with the population served
Valid, active RN license in North Carolina
Three (3) years supervisory experience
Knowledge of Medicaid, managed care, and integrated care models
ACM or Certified Case Manager (CCM) certification preferred
Additional relevant clinical, care management, quality, or leadership credentials preferred
Supervisory experience in complex case management, maternal health/high-risk pregnancy support, Medicaid Managed care, Behavioral Health, Community Health, population health or human services preferred
Ability to supervise, coach, and motivate individual contributors and interdisciplinary teams
Knowledge of the Tailored Plan and Medicaid Direct Transformation
Knowledge of care management workflows, clinical documentation, and quality improvement processes
Ability to interpret operational data and KPIs
Knowledge of research and best practice development in clinical practice for maternal health
Strong organizational, interpersonal, and professional communication skills
Ability to manage multiple priorities and lead small-scale project implementations
Proficiency in Microsoft Office Suite and Care Management platforms such as Jiva
Ability to adapt to mandated changes and changing priorities
Ability to negotiate and resolve issues with minimal assistance
Problem solving, negotiation, and conflict resolution skills

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility