Manager, Vendor Relations

Alliance Health

. Oversee successful implementation, ongoing relationships, and monitoring of large vendors serving Alliance members under delegated agreements and value-added services contracts .

Posted 10/14/2026full-timeMorrisville • North Carolina • United StatesMid-LevelSenior💰 $77,868 - $99,282 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vendor management, contract negotiation, and project management within the healthcare sector. Proven ability to lead teams, manage complex business processes, and ensure compliance while delivering customer-focused solutions.

Highest-signal resume keywords

Vendor ManagementContract NegotiationProject ManagementHealthcare ExperienceStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract AdministrationProcurement ManagementMarket ResearchPerformance Metrics ReviewBusiness Process ManagementCompliance ManagementNegotiation SkillsPresentation SkillsCritical ThinkingProblem Solving

Soft Skills

Customer Service OrientationListening SkillsOrganizational SkillsSelf-MotivationAttention to Detail

Tools & Technologies

Microsoft ProjectMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Human ServicesBusiness AdministrationHealthcareVendor ContractsDelegation OversightAccreditationMedicaid

About the role

Key responsibilities & impact

Oversee successful implementation, ongoing relationships, and monitoring of large vendors serving Alliance members under delegated agreements and value-added services contracts
Serve as intermediary between external vendors and internal subject matter experts throughout the contract lifecycle
Manage and develop staff, including hiring support, training, coaching, mentoring, performance goals, and conflict resolution
Manage unit operations, workflows, procedures, business processes, tools, resources, and compliance
Implement organization-wide vendor management processes and deliver vendor management training
Develop, review, maintain, negotiate, and administer enterprise-wide vendor contracts
Manage procurement from sourcing through negotiation and contract management
Conduct market research and evaluate vendor capabilities and pricing
Monitor vendor performance, reporting, invoicing, contract requirements, and deliverables
Review DHHS Medicaid Bulletins and Tailored Plan contract amendments and implement resulting contract changes
Serve as vendor point of contact, resolve complaints and contract issues, and negotiate change requests
Ensure vendors submit required DHHS state reports accurately and on time
Serve on the Delegation and Accreditation Oversight Committee and escalate systemic or significant vendor concerns
Review vendor performance metrics, grievances, complaints, access, health, safety, and quality-of-care concerns
Securely maintain communications related to vendor actions and delegation determinations
Serve on the Operational Performance Committee and support operational and financial performance targets

Requirements

What you’ll need

Bachelor’s degree in a Human Services field, Business Administration or related field from an accredited college/university
Minimum of four (4) years of experience leading the implementation of complex business and/or contractual issues and serving as the principal liaison to business executives, internal and external stakeholders, and other outside advisors
Extensive project management experience
Experience in healthcare, business development, sales, communications, or client-focused solutions
Proven project management or account management experience
Experience delivering solutions based on customer needs
Excellent listening, negotiation, and presentation skills
Exceptional customer service orientation
Excellent verbal and written communication skills, including the ability to explain complex concepts and technologies to business leaders
Planning and organizational skills
Proficiency with Microsoft Project, Excel, Word, PowerPoint, and other commonly used software
Strong critical-thinking and problem-solving skills
Ability to work effectively with, manage, motivate, and get results from diverse stakeholders, including executive and senior leadership
High level of self-motivation and keen attention to detail
Ability to recommend courses of action, implement mitigation plans, and escalate risks and issues as necessary
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to manage and work on multiple projects simultaneously
Travel between Alliance offices, meetings, provider visits, or stakeholder visits may be required

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long and Short Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility