Provider Support Line Specialist

Alliance Health

. Handle calls from providers and answer questions about network joining, contracts, enrollment, billing, member information, EHR navigation, claims submissions, authorization requests, onboarding, technology platforms, and NCTracks .

Posted 9/16/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in provider support, including EHR navigation, claims management, and administrative tasks. Capable of maintaining confidentiality while effectively communicating and collaborating with healthcare providers.

Highest-signal resume keywords

EHR NavigationClaims ManagementMicrosoft Office ProficiencyHealthcare ExperienceRecord-Keeping Techniques

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Record-Keeping TechniquesClaims SubmissionsBillingEnrollmentCredentialingDocument ProofreadingDatabase MaintenanceAdministrative SupportIT TroubleshootingData Analysis

Soft Skills

Effective CommunicationTact and DiscretionIndependenceRelationship BuildingAnalytical Thinking

Tools & Technologies

EHR PlatformsMicrosoft Office SuiteHelpdesk SoftwareAgency Listing Maintenance ToolsInsurance Tracking Database

Industry Keywords

HealthcareProvider NetworkEnrollment PoliciesState Laws and RegulationsConfidential Information

About the role

Key responsibilities & impact

Handle calls from providers and answer questions about network joining, contracts, enrollment, billing, member information, EHR navigation, claims submissions, authorization requests, onboarding, technology platforms, and NCTracks
Provide coverage of the Provider Network Helpdesk phone within department expectations
Guide providers through credentialing initiation during network expansion
Assist providers with EHR and other portal platforms
Respond to written and email information requests
Help providers navigate the provider handbook, Alliance website, forms lists, and other resources
Troubleshoot basic IT issues, including password resets and changes
Respond to questions regarding claims and utilization management requirements
Research agency procedures, software, and agency contacts to answer complex provider questions
Identify and report Helpdesk request and communication trends to the Supervisor
Contact providers regarding EHR calendar use and agency listing maintenance
Maintain departmental resources and provide administrative support
Maintain provider specialty lists and the departmental Agency Listing
Maintain the insurance tracking database, current availability, and provider contract status
Document work in supported software to meet oversight-agency expectations
Screen and route materials; provide receptionist and telephone services
Proofread documents as requested
Monitor and complete tasks related to incoming department-inbox emails

Requirements

What you’ll need

High School diploma or equivalent and three (3) years of office experience; or Bachelor’s degree in Business or a closely related field
Healthcare experience preferred
Knowledge of computerized record-keeping techniques
Knowledge of and experience with records, reports and file maintenance
Proficient with Microsoft Office suite
Proficient with grammar, spelling, punctuation and vocabulary
Ability to read, interpret and disseminate information regarding state laws, rules, regulations and policies related to enrollment
Ability to communicate effectively both in oral and written form
Ability to understand and follow oral and written directions
Ability to exercise tact and discretion in working with confidential or sensitive information
Ability to work independently with little direction
Ability to establish and maintain effective working relationships with others
Ability to analyze situations accurately and adopt an effective course of action
Must work schedules covering the Provider Helpdesk, Monday through Saturday, 7AM to 6:30PM, including holidays

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility