Supervisor II – Transition Support Specialist

Alliance Health

. Oversee timely and effective transitions of care between Alliance Health Plan and other health plans or Provider Led Entities .

Posted 9/21/2026full-timeMorrisville • North Carolina • United StatesMid-LevelSenior💰 $79,425 - $101,267 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care transition management, including effective communication and collaboration with internal and external stakeholders. Proficient in data management, analysis, and reporting to enhance member outcomes and operational efficiency.

Highest-signal resume keywords

Registered Nurse LicenseCase Management ExperienceData ManagementSupervisory ExperienceProficiency in Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationData AnalysisReportingTransition SupportClinical Documentation

Soft Skills

CommunicationCollaborationCoachingMentoringProblem-Solving

Certifications & Qualifications

LCSWLMFTLCASLCMHCLPA

Industry Keywords

Managed CarePopulation Health ManagementTransitions of CareSDOH BarriersTailored Care Management

About the role

Key responsibilities & impact

Oversee timely and effective transitions of care between Alliance Health Plan and other health plans or Provider Led Entities
Provide episodic transition support, including warm handoffs, state-required assessments, reporting, and follow-up care coordination
Manage transition-related data and respond to inquiries regarding transition dates, Tailored Care Management status, and episode accuracy
Ensure accurate referrals to appropriate clinical services
Communicate and collaborate with internal care management teams, leadership, Provider Led Entities, Alliance departments, and external stakeholders to resolve transition barriers
Maintain effective team workflow and reporting requirements to Alliance leadership and the state
Supervise, coach, mentor, and develop staff
Coordinate internal and external partners to ensure timely, informed, and seamless care transitions
Manage inbound and outbound communications related to transition planning, data accuracy, and care coordination
Oversee and triage requests received through the TST email box
Pull, analyze, validate, interpret, and synthesize transition data into integrated reports
Identify and resolve transition-related issues to minimize care gaps and enhance member outcomes
Ensure professional documentation in the electronic medical record and email communications
Provide administrative oversight, escalate issues, and supervise complex cases
Participate in management and clinical team meetings
Develop or assist with policies, procedures, and workflows for the Tailored Plan and member transitions
Recommend improvements to department procedures and operational efficiency
Monitor trends and identify opportunities to enhance member transitions, service utilization, and implementation
Ensure adherence to organizational, departmental, state, and federal policies and regulations
Travel between Alliance offices and attend meetings, events, member/provider/stakeholder meetings, and court hearings as required

Requirements

What you’ll need

Graduation from an accredited school of nursing with Registered Nurse license and five (5) years of experience, including at least two (2) years of applicable experience with the population served and case management/discharge planning experience in acute care, home care, LTC care, physician office, or managed care; OR
Master’s degree in Human Services from an accredited college or university and three (3) years post graduate degree experience, including at least two years of applicable experience with the population served and case management/discharge planning experience in acute care, home care, LTC care, physician office, or managed care
Must have a valid, active clinical license as a LCSW, LMFT, LCAS, LCMHC, LPA, or RN in North Carolina
North Carolina residency required
Experience supervising direct reports and background in managed care, population health management, and data management preferred
Proficiency in Microsoft Office products required
Proficiency in pulling and analyzing data to generate reports
Knowledge of community resources and systems that assist with eliminating SDOH barriers to treatment and whole person living
Employment contingent upon satisfactory background and MVR check

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility