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Assistant Account Manager
Alliant Insurance Services. Maintain and enhance client relationships to facilitate client renewal and employee engagement .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management and communication skills, with proficiency in Microsoft Office Suite and email marketing platforms. Capable of generating reports, managing databases, and coordinating with various teams to enhance client engagement and support.
Highest-signal resume keywords
Client Relationship ManagementMicrosoft Office Suite ProficiencyEmail Marketing Platform ProficiencyProblem Solving SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client MaintenanceUtilization ReportingDatabase ManagementVendor OutreachCross-Promotion Identification
Soft Skills
Verbal CommunicationWritten CommunicationTime ManagementPlanning SkillsPrioritization Skills
Tools & Technologies
MailChimpConstant ContactAdobe Creative Suite
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Client EngagementCustomer ServicePartnership DevelopmentMarketing Collaboration
About the role
Key responsibilities & impact- Maintain and enhance client relationships to facilitate client renewal and employee engagement
- Support Account Executives with assigned client maintenance and relationship enhancement
- Act as direct point of contact for assigned clients and supporting contact for additional clients
- Generate utilization reports for assigned clients
- Manage LifeBalance database records for assigned clients
- Coordinate with Operations to ensure accurate client invoicing and provide information for Client Central
- Follow up with assigned clients regarding unpaid invoices
- Create client-specific communications, including welcome emails, PowerPoint slides, and program overviews
- Conduct vendor outreach and recruitment to establish or update savings partnerships
- Nurture potential partnerships through cold calls, emails, and presentations
- Manage LifeBalance vendor database entries
- Assist with quarterly vendor maintenance outreach
- Curate local discount information for clients
- Handle client customer service escalation issues
- Identify cross-promotion opportunities across Alliant teams
- Collaborate with marketing/engagement, ad sales, member services, client services, IT, and other LifeBalance teams
Requirements
What you’ll need- Bachelor's Degree or equivalent combination of education and experience
- Two (2) or more years of experience in an account manager, assistant account manager, or similar client-support role
- Proficient in Microsoft Office Suite
- Proficient with MailChimp, Constant Contact, or other email-marketing platform preferred
- Proficient with Adobe Creative Suite preferred
- Verbal and written communication skills
- Problem solving and time management skills
- Planning, organizational and prioritization skills
Benefits
Comp & perks- Remote work arrangement