Benefit Advocate

Alliant Insurance Services

. Provide excellent customer service within a call center environment to Alliant’s clients through confidential and professional support and guidance for HR and employees about their benefits .

Posted 11/11/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a call center environment, focusing on employee benefits, claims resolution, and compliance with HIPAA regulations. Proficient in managing client communications and documentation while maintaining data integrity and confidentiality.

Highest-signal resume keywords

Customer Service ExperienceEmployee Benefits KnowledgeClaims Resolution SkillsHIPAA Compliance UnderstandingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ResolutionBenefits EducationEligibility VerificationDocument ManagementData Integrity Maintenance

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsTime ManagementProblem-Solving Skills

Tools & Technologies

Call Center SoftwareMicrosoft Office

Certifications & Qualifications

Life and Health Insurance LicenseAccredited Insurance Examiner

Industry Keywords

Employee BenefitsClaims ProcessingInsurance CarriersEOB ReviewPrivacy and Security Standards

About the role

Key responsibilities & impact

Provide excellent customer service within a call center environment to Alliant’s clients through confidential and professional support and guidance for HR and employees about their benefits
Work with insurance carriers to resolve claims and benefits issues
Answer all incoming calls promptly and professionally
Assist clients, including HR, employees, and covered dependents, in understanding their benefits
Research routine enrollment, benefits, and claims issues
Contact insurance companies and provider offices to obtain or provide information
Review billing statements and EOBs and work toward resolving incorrect processing
Interface with vendors on eligibility issues when appropriate
Return emails and letter correspondence promptly
Document all aspects of issues according to department standards
File paper and electronic documents according to department standards
Assist in developing client-related documentation
Follow Privacy, Security, and HIPAA requirements
Attend meetings, group discussions, decisions, and department training
Maintain complete and accurate system information and data integrity
Perform other duties as assigned

Requirements

What you’ll need

Associates degree or equivalent combination of education and experience
Minimum 1 year of experience in Customer Service, preferably Employee Benefits related, dealing with eligibility, claims resolution and/or benefits education
Associate, Life and Health Claims, Accredited Insurance Examiner Life and Health Insurance License within 90 Days Required
Excellent verbal and written communications skills
Excellent interpersonal and customer service skills
Organized planner with time management/prioritization skills
Ability to learn/troubleshoot new systems
Ability to understand Employee Benefit compliance concepts and requirements
Intermediate computer skills
Proficient in Microsoft Office products