ServiceNow Platform Architect

Alliant Insurance Services

. Lead end-to-end ServiceNow architecture, solution design, and implementation strategy .

Posted 10/8/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ServiceNow architecture, solution design, and implementation, with a strong focus on delivering scalable and secure solutions. Proven ability to lead cross-functional teams, engage stakeholders, and drive business outcomes through effective change management and governance.

Highest-signal resume keywords

ServiceNow Platform ExpertiseServiceNow Certified Technical Architect (CTA)ServiceNow Application ConfigurationJavaScript and REST/SOAP APIsExperience Leading Complex Implementations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Solution ArchitectureData ModelingIntegration PatternsWorkflow DesignCMDB/CSDM Health AssessmentRisk MitigationChange ManagementTechnical Specifications DevelopmentBusiness Case DevelopmentNow Intelligence Utilization

Soft Skills

Strong Written CommunicationCoaching and MentoringStakeholder EngagementTeam ManagementExecutive Presentation Skills

Tools & Technologies

MuleSoftGlideAI SearchWorkflow Data FabricProcess Optimization

Certifications & Qualifications

Certified Master Architect (CMA)Enterprise Architecture Certification

Industry Keywords

ITSMCSMHRSDGRCFSOSAMDigital TransformationGovernance PlatformMulti-Divisional Operating ModelsCommercial Business Functions

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Lead end-to-end ServiceNow architecture, solution design, and implementation strategy
Own the platform roadmap from discovery through go-live and optimization
Direct delivery teams on complex, multi-module implementations
Engage C-suite, IT leadership, and business stakeholders to define platform vision, business outcomes, and change management
Define scalable, secure, and maintainable architectures for ServiceNow modules, integrations, and custom applications
Design platform architecture, data models, integration patterns, and data governance frameworks
Translate business requirements into ServiceNow solution designs and detailed user stories
Review technical design documents, data models, and integration patterns for quality and compliance
Lead scope management, risk mitigation, and escalation resolution
Coordinate delivery across internal and external teams, including implementation partners and systems integrators
Assess ServiceNow instances for CMDB/CSDM health, configuration debt, data governance, and upgrade readiness
Participate in or lead governance boards, steering committees, and strategy forums
Develop proof-of-concept demonstrations, technical specifications, and business cases quantifying platform value
Coach and mentor junior architects, functional leads, and delivery teams

Requirements

What you’ll need

Bachelor's degree in computer technology or equivalent combination of education and experience
Eight (8) or more years of experience in ServiceNow Platform Expertise, preferably in ServiceNow solution architecture, implementation, and delivery
Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines, including ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent
ServiceNow Certified Technical Architect (CTA)
Certified Master Architect (CMA)
Enterprise Architecture Certification
Strong experience with ServiceNow FSO, SAM, TPRM, SPM, or AI
Strong knowledge of ServiceNow application configuration, JavaScript, Glide, REST/SOAP APIs, MuleSoft, workflow design, and data modeling
Strong written communication and ability to develop business cases, technical specifications, executive summaries, and board presentations
Ability to manage delivery teams of 5–50 people across functional and technical disciplines
Ability to utilize Now Intelligence, AI Search, Workflow Data Fabric, or Process Optimization
Experience leading 3+ complex, multi-year ServiceNow implementations from design through post-go-live optimization
Consulting or systems integrator background
Experience with published thought leadership on ServiceNow implementation or digital transformation
Knowledge of commercial business functions and workflows supported by ServiceNow
Knowledge of Bravium and the governance platform
Knowledge of multi-divisional or multi-geography operating models