ServiceNow Solutions Architect V

Alliant Insurance Services

. Lead end-to-end ServiceNow architecture, solution design, and implementation strategy .

Posted 9/22/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ServiceNow architecture, solution design, and implementation, with a strong focus on delivering scalable and secure solutions across multiple product lines. Proven ability to lead cross-functional teams, engage stakeholders, and translate business requirements into effective ServiceNow solutions.

Highest-signal resume keywords

ServiceNow Solution ArchitectureServiceNow Certified Technical Architect (CTA)ServiceNow Implementation ExperienceJavaScript and REST/SOAP APIsLeadership of Delivery Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ArchitectureServiceNow ImplementationData ModelingWorkflow DesignIntegration PatternsChange ManagementTechnical SpecificationsBusiness Case DevelopmentGovernance FrameworksCMDB/CSDM Health Assessment

Soft Skills

Strong Written CommunicationStakeholder EngagementCoaching and Mentoring

Tools & Technologies

Now IntelligenceAI SearchWorkflow Data FabricMuleSoft

Certifications & Qualifications

ServiceNow Certified Technical Architect (CTA)Certified Master Architect (CMA)Enterprise Architecture Certification

Industry Keywords

ITSMCSMHRSDGRCFSODigital TransformationCommercial Business FunctionsMulti-Divisional Operating ModelsServiceNow ScalabilityThought Leadership

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Lead end-to-end ServiceNow architecture, solution design, and implementation strategy
Own the platform roadmap from discovery through go-live and optimization
Direct delivery teams on complex, multi-module implementations including ITSM, CSM, HRSD, GRC, and FSO
Engage executive, IT leadership, and business stakeholders to define platform vision, outcomes, and change management
Serve as a trusted technical advisor on ServiceNow strategy and organizational impact
Define scalable, secure, and maintainable architectures for modules, integrations, and custom applications
Design platform architecture, data models, integration patterns, and data governance frameworks
Translate business requirements into ServiceNow solution designs and detailed user stories
Review technical design documents, data models, and integration patterns for quality and compliance
Lead scope management, risk mitigation, escalation resolution, schedule, technical quality, and business outcomes
Coordinate internal and external delivery teams, implementation partners, developers, and systems integrators
Assess ServiceNow instances, including CMDB/CSDM health, configuration debt, data model governance, and upgrade readiness
Participate in or lead governance boards, steering committees, and strategy forums
Develop proof-of-concept demonstrations, technical specifications, and business cases quantifying platform value
Coach and mentor junior architects, functional leads, and delivery teams

Requirements

What you’ll need

Bachelor's degree in computer technology or equivalent combination of education and experience
Eight (8) or more years of experience in ServiceNow platform expertise, preferably in solution architecture, implementation, and delivery
Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines
ServiceNow Certified Technical Architect (CTA)
Certified Master Architect (CMA)
Enterprise Architecture Certification
Strong experience with ServiceNow FSO, SAM, TPRM, SPM, or AI modules
Strong knowledge of ServiceNow application configuration, JavaScript, Glide, REST/SOAP APIs, MuleSoft, workflow design, and data modeling
Strong written communication and ability to develop business cases, technical specifications, executive summaries, and board presentations
Ability to manage delivery teams of 5–50 people across functional and technical disciplines
Ability to use Now Intelligence, AI Search, Workflow Data Fabric, or Process Optimization
Experience leading 3+ complex, multi-year ServiceNow implementations from design through go-live and post-go-live optimization
Consulting or systems integrator background advising clients on platform strategy
Experience with published thought leadership on ServiceNow implementation or digital transformation
Knowledge of commercial business functions and workflows supported by ServiceNow
Knowledge of Bravium and the governance platform
Knowledge of multi-divisional or multi-geography operating models and ServiceNow scalability