Technical Assistant

Alliant Insurance Services

. Provide customer service and clerical support to Producers and the service team .

Posted 10/2/2026full-timeRemote • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and clerical support capabilities, with proficiency in Microsoft Office Suite and effective communication skills. Ability to manage multiple projects and deadlines while maintaining accurate data in agency management systems.

Highest-signal resume keywords

Customer Service SkillsMicrosoft Office Suite ProficiencyData Entry and ManagementVerbal and Written Communication SkillsTime Management Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryClerical SupportTyping SkillsAgency Management System ProficiencyFiling and Organization

Soft Skills

Problem SolvingTeamworkListening SkillsPrioritization

Tools & Technologies

Fax MachinesScannersPrintersCopiers

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer AccountsMarketing MaterialsAgency BillingOffice Supplies Management

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide customer service and clerical support to Producers and the service team
Support existing accounts and solicit new business
Set up prospect and customer files; process dead files; conduct miscellaneous filing
Answer telephone calls and route calls to others
Operate fax machines, scanners, printers, and copiers
Assist with assembly of marketing materials, proposals, and presentations
Input prospect and customer data into applications and the agency management system
Provide word processing assistance
Maintain inventory and coordinate ordering of commonly used office supplies
Conduct agency billing and process check requests when needed
Maintain complete and accurate information according to agency management system data standards
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience
Up to 2 years related work experience
Good verbal and written communication skills
Good customer service skills, including telephone and listening skills
Good problem solving and time management skills
Intermediate typing skills (30-35 wpm)
Ability to work within a team and to foster teamwork
Ability to prioritize work for multiple projects and deadlines
Proficient in Microsoft Office Suite